Why choose HEAT Software? Simply put, HEAT Cloud Service Management is the most affordable, flexible, advanced, and complete cloudbased solution in the market. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure.
Say goodbye to the clunky, inefficient help ticket systems of the past. HEAT Help Desk provides an easy to use ticketing system for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self service options, and knowledge management combined with workflow and automation capabilities. So IT is more efficient, and users are happier are more productive.
A new help desk solution can fundamentally streamline IT, but it won’t do much good with a change management strategy that leaves it underutilized. HEAT Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality.
Looking for the ultimate ITIL Service Management solution? HEAT Service Management adds Release Management, Service Level Management, Event Management, Availability Management and Financial Management to the functionality included in HEAT Service Desk. So both IT and users enjoy automation anywhere and efficiency everywhere.
A modern service delivery experience doesn’t have to be limited to IT. Other business units often need to become more efficient and proactive by transforming manual process currently driven by ad hoc emails, dated spreadsheets or paper documents. IT teams can help these business units by leveraging HEAT’s IT service management solution to automate and streamline repetitive tasks, while improving user satisfaction with more self service opportunities thru multiple channels..
In a world of BYOD and rapidly expanding mobility, securing and managing endpoints is more challenging than ever. With HEAT Unified Endpoint Management, monitor and manage all user devices that perform business tasks – including smartphones, tablets, laptops, and desktops. Identify issues rapidly and make informed decisions on optimal configurations and proactive improvements.
Gain full management of Windows and Mac computers including software distribution, packaging, inventory, and more. Take advantage of Enterprise Mobility Management, including MDM, MAM, MCM, and BYOD support. And get native management of Apple Technologies, including iOS, Mac OS X, VPP, DEP, and more.
HEAT LANrev Enterprise Mobility Management allows you to remotely manage and secure all of your mobile devices. HEAT LANrev includes support for employee-owned devices and a web-based user interface so that IT can perform select administrative and security tasks working remotely or on the go. It is available as a standalone product or bundled with other HEAT solutions.
Automatically package and deploy software and operating systems, patch vulnerabilities, and discover software and hardware assets across desktops, laptops, mobile devices, and servers. Efficiently manage Windows OS migrations, virtual environments, Citrix server farms, and more.
Identify and patch multiplatform operating systems, Microsoft security and nonsecurity vulnerabilities, and third party applications. This product is available in multiple configurations for your convenience—as a fully integrated solution in LANrev, DSM, Endpoint Security solutions, standalone, and as a plugin for Microsoft System Center solutions.
Get fast, effective, and scalable protection from sophisticated malware and targeted attacks, including application whitelisting, device/port control, vulnerability management, and more.
This agile, resilient solution reduces complexity for both security and IT operations, improves visibility, and delivers control back to IT.
Only one company delivers on the promise of truly flexible, scalable, secure, service and endpoint management solutions that solve common business challenges
HEAT Software manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.
Customer Case Study.
HEAT Software customers engage as thought leaders in Cloud Service Management and Unified Endpoint Management.
HEAT Software believes that innovative solutions, superior technologies and strong partnerships are key ingredients of customer satisfaction. As the only company in the world that provides, from a single platform, Cloud Service Management and Unified Endpoint Management software on-premise and in the cloud, we’re excited about the 34 billion (USD) market opportunity that is emerging for HEAT Software and we are looking for aggressive and innovative organizations to join us!
HEAT Software offers a variety of partnering opportunities for Resellers and Services, MSP, OEM, and Technology Partners.
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With a wide-range of proven OEM security technologies in the growth areas of vulnerability management, endpoint security and data protection, HEAT Software offers innovation, quality and comprehensive feature sets that will enable you to differentiate your solution from your competition.
To meet today’s complex outsourcing demands, HEAT Software offers a broad range of efficient, MSP-centric Unified Endpoint Management (UEM) and Cloud Service Management (CSM) programs that enable our MSP partners to profitably add new customers with existing personnel, improve customer satisfaction by covering a wide range of needs from a single source and grow existing account footprints through innovation.
HEAT Software offers a variety of partnering opportunities for Reseller, MSP, OEM and Technology and Services Partners.
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At HEAT Software, we understand it’s not just about technology — it’s about how technology can help your business. With HEAT Software Global Support Services, you can rely on support from experts around the world to deliver high quality, dependable service to help you meet your HEAT Software technology needs.
We offer a variety of support options to ensure you receive optimal support that fits your organization.
The HEAT Software Professional Services Organization is built on many years of experience designing, implementing and supporting enterprise level, best practice solutions. We have provided the foundations of long lasting customer relationships and mutual success.
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HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM). We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect against threats to business continuity.
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Ready for a change? If so, come join the industry leader and help drive the growth of the world’s most powerful fusion of Service Management and Unified Endpoint Management software solutions provider.
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