Austbrokers Selects FrontRange to Support IT Requirements for 900 Staff Throughout Australia

FrontRange supports one of Australia’s top general insurance brokering groups with portfolio of solutions including ITSM, Client Management and Service Catalog

 

FrontRange supports one of Australia’s top general insurance brokering groups with portfolio of solutions including ITSM, Client Management and Service Catalog

Sydney, Australia | Wednesday, September 05, 2012 — FrontRange Solutions, the only ITSM provider in the world that delivers a Service Management solution with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud, today announced that Austbrokers Holdings Limited, one of Australia’s top general insurance brokering groups, has selected FrontRange™ Cloud Solutions, including IT Service Management (ITSM), Client Management and Service Catalog.

Austbrokers was established in 1985 to give individual General Insurance brokers the opportunity to enjoy the benefits of a larger group, yet still maintain a feel of independence. With a total turnover of over AU$1.2 billion in general insurance premiums, and over AU$200 million in funds under management, the Austbrokers Network is among the top general insurance broking groups in Australia.

With approximately 40 brokerage firms in its network, Austbrokers required a proven suite of solutions to work seamlessly to support the company’s internal IT department including the implementation and provision of a number of critical IT processes and services. With FrontRange IT Cloud Service Management, Client Management and Service Catalog solutions, Austbrokers will significantly improve the level of IT service and support offered to its 900 staff members throughout Australia.

“Following a period of rapid expansion through an aggressive acquisition strategy, it quickly became apparent that our existing legacy IT service management solution did not have the flexibility required to support our business as we continued to grow. The incumbent solution was too difficult to configure and any modifications were simply too cumbersome to deploy,” explained, Theo Stevens, CIO, Austbrokers Holdings Limited.

Austbrokers has also selected FrontRange Service Catalog, a web-based shopping cart, which clearly outlines and defines all IT services. Service Catalog is an integral part of the service management suite enabling users to order all service offerings directly online using the intuitive interface. All service requests then go through individually configurable approval processes – the initial request subsequently turns into an approved and documented order.

Stevens continued, “This unique shopping cart feature enables us to publish different service requests to different business units. We also plan to take advantage of the FrontRange platform as a service (PaaS) capabilities and leverage FrontRange Service Catalog beyond just the IT department.”

In addition, Austbrokers is deploying the FrontRange Client Management solution, enabling the company to optimise the availability and cost-effectiveness of their IT assets ranging from Network Discovery, Desktop Management, Software Asset Management, Citrix Server Management and Virtualisation Management.

“The Client Management software is invaluable for us with its ability to auto discover assets and provide detailed information about each asset. Client Management also enables us to create visual charts outlining details of the entire IT estate. In addition, by leveraging the discovery capability of the solution we have access to real-time data about assets that break-down and how this might then impact other devices or applications,” explained Stevens.

“Following Austbroker’s aggressive expansion and numerous acquisitions, its IT organisation was faced with the challenge of an increase in demand and the need for extra support services. With FrontRange Cloud Service Management’s end-to-end integrated capabilities, Austbrokers can achieve the standardisation of business processes across the enterprise while also improving service quality and compliance,” said Kevin J. Smith, VP and GM of the Cloud Business Unit at FrontRange.

About FrontRange Solutions FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at www.frontrange.com.

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Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368
PR@frontrange.com