BAUER Group Deploys FrontRange HEAT ITSM Suite


BAUER Group Deploys FrontRange HEAT ITSM Suite

Milpitas | Monday, March 11, 2013 — FrontRange, the leading provider of hybrid IT service management solutions, today announced that BAUER Group, an international construction and machinery provider, is now using the HEAT IT Service Management (ITSM) suite to provide world-class IT and help desk support for its employees. The solution comprises HEAT Client Management paired with HEAT IT Service Management and allows BAUER to manage desktops and servers as well as IT services from a single platform. The solution was customized to meet BAUER’s specific requirements and support the Group’s business processes.

In selecting the new software, it was important to BAUER that the solution scale easily, allow integration of existing scripts, and have the capability to seamlessly integrate the Group’s overseas locations. Not only did the FrontRange solution fulfill these requirements, it also made a rapid implementation with flexible customization possible. The FrontRange team was able to use its expertise to provide professional support and make a positive impression during both the selection and implementation phases of the project.

Since the switch to HEAT, the FrontRange solution has done more than just handle the Group’s complex software packaging needs — it is also simplifying internal approval processes with its automated workflows.

“We needed to implement a new configurable Desktop and Server Management (DSM) and ITSM solution to satisfy our complex requirements. Choosing FrontRange turned out to be an excellent decision — the solution gives us everything we need,” emphasized Marco Fröhlich, head of IT Support and the helpdesk at BAUER AG. “The FrontRange solution is a perfect complement to the software that we’ve developed in-house.”

Anton Kreuzer, Managing Director of FrontRange Germany, added: “We’re very pleased the BAUER Group chose the HEAT suite from FrontRange. With our platform, their organization now has an ITSM solution that can easily be used even outside of standard corporate IT infrastructures while remaining flexible enough to fulfill the most complex requirements.”

Bauer is a provider of services, machinery and products for ground and groundwater. The Group markets its products and services all over the world. Its global spread allows it to remain largely unaffected by fluctuating business cycles.
Its business is divided into three segments: Construction, Equipment and Resources. The Construction segment carries out specialist foundation engineering work for complex excavation pits and foundations on major infrastructure and building projects all over the world, installing cut-off walls and carrying out ground improvement works as well as providing related project development services. Bauer’s Equipment segment, a world market leader, offers a comprehensive range of construction machinery, equipment and tools for the specialist foundation engineering sector as well as for other underground drilling operations, such as for mines, water wells, geothermal energy sources, and oil and gas extraction. The Resources segment pools the Group’s activities in the fields of water, energy, mineral resources and environmental technology.
Founded in 1790, Bauer today generates around three quarters of its total revenues outside of Germany. Employing some 9,700 people, the Group’s total revenues in 2011 were approximately EUR 1.4 billion (previous year: EUR 1.3 billion). BAUER Aktiengesellschaft has been listed on the official market of the Frankfurt Stock Exchange since July 4, 2006 (Prime Standard, ISIN DE0005168108).

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers service management software with fully integrated voice automation and client management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange global headquarters are in Silicon Valley in the city of Milpitas, California. For more information, please visit


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