Beam Inc. Migrates FrontRange HEAT Service Management to the Cloud as its Platform to Support Finance and Human Resources Processes

Hybrid IT helps Beam Inc. standardize its services across the enterprise for maximum value and efficiency


Hybrid IT helps Beam Inc. standardize its services across the enterprise for maximum value and efficiency

Milpitas, Calif. | Tuesday, October 8, 2013 — FrontRange, the Hybrid IT software company, today announced long-standing customer, Beam Inc., a leading global premium spirits company, has migrated its IT service management platform from an on-premise deployment into the cloud. The solution is being used to support finance and human resources processes.

Beam has used FrontRange’s on-premise HEAT Help Desk since 2003 for more than 12 departments. So when the Global Business Services (GBS) group – which was formed by Beam’s best practices strategy to provide human resources and financial transactional activities from a central hub – began evaluating solutions to support service management, it selected FrontRange HEAT Platform in the cloud. The flexibility and adaptability of the HEAT Platform was a natural fit with Beam’s application standardization and globalization objectives which led to Beam’s migration from the on-premise HEAT Help Desk to the cloud-based HEAT Platform.

The HEAT Cloud Platform is a highly extensible and configurable solution with an integrated workflow-based application that provides a single, consolidated view of information that’s relevant to Beam’s different locations, departments and users. Beam leverages the same workflow platform for human resources and financial transactions.

“HEAT Cloud is an essential enabler for [Beam],” says Julie Commons, IT manager, support services at Beam. “HEAT is critical in our day-to-day operations and has increased the agility of our business to achieve shared services and greater efficiency.”

Beam has seen a rapid time-to-benefit with HEAT Cloud. The GBS processes an average of 4,472 tickets per month.

As the industry’s only hybrid service management platform that supports cloud, on-premise and/or a combination of the two deployment options with a common framework, FrontRange’s HEAT solution integrates IT best practices with voice and workflow automation This enables service desks in organizations to easily request a service or change, automatically approve and authorize requests and plan for appropriate remediation measures. In addition, HEAT is designed to automatically deploy change requests for users, monitor the successful completion, compliance and service level agreements associated with the change and control an organization’s service portfolio to ensure enhanced service quality and customer satisfaction.

“Beam’s migration to HEAT Cloud Service Management really showcases the platform’s usability and flexibility,” said Kevin J Smith, VP & GM of the Cloud Business Unit with FrontRange. “For starters, the company no longer has to worry about upgrading, maintaining and supporting on-premise software. In addition, as a hybrid service management solution, HEAT’s cloud-based deployment option enables Beam to realize both capital and operational cost savings by eliminating the need for multiple servers.”

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About FrontRange
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, California and can be found at

About Beam
As one of the world’s leading premium spirits companies, Beam is Crafting the Spirits that Stir the World. Consumers from all corners of the globe call for the company’s brands, including Jim Beam Bourbon, Maker’s Mark Bourbon, Sauza Tequila, Pinnacle Vodka, Canadian Club Whisky, Courvoisier Cognac, Teacher’s Scotch Whisky, Skinnygirl Cocktails, Cruzan Rum, Hornitos Tequila, Knob Creek Bourbon, Laphroaig Scotch Whisky, Kilbeggan Irish Whiskey, Larios Gin, Whisky DYC and DeKuyper Cordials. Beam is focused on delivering superior performance with its unique combination of scale with agility and a strategy of Creating Famous Brands, Building Winning Markets and Fueling Our Growth. Beam and its 3,400 passionate associates worldwide generated 2012 sales of $2.5 billion (excluding excise taxes), volume of 38 million 9-liter equivalent cases and some of the industry’s fastest growing innovations.

Headquartered in Deerfield, Illinois, Beam is traded on the New York Stock Exchange under the ticker symbol BEAM and is included in the S&P 500 Index and the MSCI World Index. For more information on Beam, its brands, and its commitment to social responsibility, please visit and


Media Contact for FrontRange:

Sabrina Hengehold
PR Manager
(408) 601-2815