Blue Turtle Takes on FrontRange: FrontRange and Blue Turtle Sign Master VAR Agreement

Global Leader in Hybrid IT Service Management Solutions Teams with Leading Distributor and Customer Service Provider for African Markets


Global Leader in Hybrid IT Service Management Solutions Teams with Leading Distributor and Customer Service Provider for African Markets

Milpitas, Calif. | Wednesday, June 5, 2013 — FrontRange, the only provider of Hybrid IT Service Management solutions, today announced that it has selected Blue Turtle Technologies (Blue Turtle) as its Master VAR for the African region. The agreement sees Blue Turtle take responsibility and commitment for promoting, selling, and supporting HEAT Hybrid Service Management and HEAT Client Management solutions to customers throughout the region. The partnership with Blue Turtle provides FrontRange customers in the region with localized ITSM expertise for support and services.

FrontRange and Blue Turtle sign master VAR agreement“Working with Blue Turtle, one of the leading ITSM distributors and customer service providers for key African markets, will enable FrontRange to be even more responsive to customers while also expanding our product delivery reach in the region” said Fred Johannessen, vice president of international sales, alliances and channels at FrontRange.

Blue Turtle, who will be an exclusive distributor of FrontRange’s ITSM suite of products within the region, will apply its extensive expertise in ITSM and IT operations to deliver world-class support to customers in Africa.

“The combination of FrontRange’s Hybrid Service Management offerings and Blue Turtle’s support and delivery organization will provide an entirely new level of customer service throughout key African geographies. We will bring exceptional support to current customers and our goal is to rapidly expand in the region,” comments Geoff van den Bosch, managing director at Blue Turtle.

“The trend within the ITSM market will see an increase in Mobile and Social IT to continuously offer new and exciting opportunities to evolve service delivery and support. Furthermore, the requirement for new technology to be integrated within ITSM vendor solutions and the maturity of mobile device management (MDM) will help expedite the advancement of these solutions. The agreement further entrenches the market’s recognition of Blue Turtle as an IT market leader in Africa with exceptional expertise, level 4 BEE accreditation, supported by sound business principles and service level agreements,” concludes van den Bosch.

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice, Workflow Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif., and can be found at

About Blue Turtle Technologies
Blue Turtle Technologies provides solutions for optimising, enhancing and leveraging existing IT investment, and supporting the cost effective delivery of new technology initiatives. With experience from mainframe to desktop, Blue Turtle delivers solutions for the effective management of IT infrastructures employing innovative software products, backed by ‘best-practice’ implementation services. Blue Turtle’s strategy leverages ‘best-in-class’ software products brought together from leading international and South African software providers to deliver compelling and cost effective technology management solutions to customers. For more information:


Media Contact for FrontRange:

Sabrina Hengehold
(408) 601-2815

Media Contact for Blue Turtle:

Geoff van den Bosch
Managing Director
Blue Turtle Technologies
T: 011 206 5600