FrontRange Achieves Significant Positive Movement on Gartner’s 2013 ITSSM Tools Magic Quadrant Report

Leading research analyst firm releases the 2013 ITSSM Tools Magic Quadrant Report


Leading research analyst firm releases the 2013 ITSSM Tools Magic Quadrant Report

Milpitas, Calif. | Thursday, September 5, 2013 — FrontRange, the Hybrid IT software company, today announced the company and its HEAT platform has been recognized in this years’ Magic Quadrant for IT Service Support Management Tools Report by leading analyst firm Gartner. Vendors included in the report were evaluated on their ability to execute and completeness of vision.

For inclusion in the 2013 Magic Quadrant for ITSSM Tools, Gartner focused on vendors that offer not only IT service support functions that focus on product usability and ease of use of out-of-the box best practices, but also next-generation support capabilities specific to mobility and the use of social collaboration capabilities to increase effectiveness and efficiency levels.

As the industry’s only hybrid service management platform that supports cloud, on-premise and/or a combination of the two deployment options, FrontRange’s HEAT solution integrates IT best practices with voice and workflow automation. This enables service desks in organizations to easily request a service or change, plan for appropriate remediation measures and automatically approve and authorize requests. In addition, HEAT is designed to automatically deploy the changes to the end users, monitor compliance and service level agreements and control an organization’s service portfolio to ensure enhanced service quality and customer satisfaction.

“Over the last year, FrontRange has worked extremely hard to deliver the only true hybrid service management and client management solution. We are therefore thrilled that these efforts have been recognized by Gartner. Significantly improving our year-over-year positioning in Gartner’s 2013 ITSSM Tools Magic Quadrant is something we are very proud of,” said Jonathan Temple, president and CEO at FrontRange. “The new management team has done an excellent job delivering on our product roadmap and we are equally excited about the new capabilities we will be bringing to market in the year ahead.”

“Our clients depend on us for responsiveness when it matters most. HEAT Service Management is part of our integrated solution that empowers our team with the tools and knowledge to deliver world-class service,” said Frank Marisco, Senior Director of Software Development at Raging Wire Data Centers.

According to the report: “ITSSM tool functionality extends beyond traditional IT service desk tools to address the changing dynamics of IT service support. The ITSSM tool market is still focused on IT service support, but with more emphasis on improving root cause isolation, and on providing higher levels of business user satisfaction. Using this business view, IT support organizations can manage incidents, problems and service requests throughout their life cycles at more efficient and effective rates1.”

For access to the full report got to

1: Source: Gartner, Magic Quadrant for IT Service Support Management Tools, August 20, 2013

About FrontRange
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, California and can be found at

About Gartner
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Media Contact for FrontRange:

Sabrina Hengehold
PR Manager
(408) 601-2815