FrontRange and Bechtle Expand Cooperation in Europe

FrontRange and Bechtle have agreed to extend their joint activities to additional European countries


Milpitas, Calif. | Wednesday, July 10, 2013 — Following more than a decade of successful collaboration in the German market, hybrid IT service management (ITSM) provider FrontRange and Bechtle, a leading German IT services provider, have agreed to extend their joint activities to additional European countries. Now, customers in Belgium, France, Italy, Luxembourg, the Netherlands, Austria, Switzerland, and Spain can also source FrontRange’s solutions from Bechtle. Bechtle’s wide-ranging expertise will benefit customers both in selecting and implementing the right solutions.

For over a decade, the Bechtle Group has assisted German companies in managing their desktop and server environments with solutions from FrontRange. HEAT Desktop and Server Management (DSM) allows administrators to automate complex recurring IT tasks including operating system installs and client setup and administration. Bechtle provides the application either directly through its subsidiaries — for instance as a component of an existing customer project — or as part of Bechtle’s Remote Services as a SaaS solution. Especially for complex projects, FrontRange and Bechtle experts work together closely to ensure rapid implementations.

In Germany, Bechtle is also active as a reseller of FrontRange IT service management solutions, which help companies provide first-rate IT and help desk services for their employees and customers. HEAT Service Management is the only platform on the market currently available with integrated voice automation, setting it apart from other solutions.

Bechtle also provides comprehensive technical support and training as part of its participation in the FrontRange Partner Program. The program also grants Bechtle access to valuable FrontRange materials and resources.

“Thanks to our close collaboration with one of the leading providers in the ITSM and client management space in addition to our many years of experience, we are able to provide our customers exceptional assistance in selecting, implementing, and operating the solutions that are an ideal fit for their specific requirements,” explained Mathias Schick, head of Product Management, Emerging Software Vendors at Bechtle Logistik & Service GmbH. “The collaboration with FrontRange in Germany is working out great and we’re seeing excellent results. That’s why we’ve decided to extend the partnership to additional European countries.”

“We are very pleased to take our long-standing partnership with Bechtle to the next level and hope that we will be able to continue to build upon it in the future,” remarked Anton Kreuzer, Managing Director of FrontRange Germany. “Customers from all industries will benefit equally from the close cooperation between Bechtle and FrontRange. Both companies possess extensive in-depth knowledge of IT service management and desktop and server management. Together, we are able to provide outstanding consulting and tailored solutions.”

About Bechtle
The Bechtle Group has 65 system houses in Germany, Austria and Switzerland and is one of Europe’s leading IT e-commerce providers with trading companies in 14 countries. Founded in 1983, the Neckarsulm-based company currently employs around 6,000 people. Bechtle is a manufacturer-independent company that provides one-stop shopping for all the IT infrastructure and operation needs of its more than 75,000 industrial, public sector and financial market customers. Bechtle is listed on the TecDAX stock index. In 2012, the company generated revenue of around 2.1 billion euros.

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About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice, Workflow Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange global headquarters are in Silicon Valley in the city of Milpitas, California. For more information, please visit Keep on top of the latest developments at FrontRange by following our Twitter feed @frontrange.


Media Contact for FrontRange:

Sabrina Hengehold
PR Manager
(408) 601-2815