FrontRange and Fusion5 Sign Master VAR Agreement

Global Leader in Hybrid IT Service Management Solutions Teams with Leading Distributor and Customer Service Provider for Australia and New Zealand Markets


Global Leader in Hybrid IT Service Management Solutions Teams with Leading Distributor and Customer Service Provider for Australia and New Zealand Markets

Milpitas, Calif. | Tuesday, July 9, 2013 — FrontRange, the only provider of Hybrid IT Service Management solutions, today announced that it has selected Fusion5 as its Master VAR for the Australia and New Zealand (ANZ) region. The agreement sees Fusion5 take responsibility and commitment for promoting, selling, and supporting HEAT Hybrid Service Management and HEAT Client Management solutions to customers throughout the region. The partnership with Fusion5 provides FrontRange customers in the region with localized ITSM expertise for support and services.

“Working with Fusion5, one of the leading ITSM distributors and customer service providers for the ANZ markets, will enable FrontRange to be even more responsive to customers while also expanding our product delivery reach in the region,” said Fred Johannessen, vice president of international sales, alliances and channels at FrontRange.

Fusion5, who will be a distributor of FrontRange’s ITSM suite of products within the region, will apply its extensive expertise in ITSM and IT operations to deliver world-class support to customers in ANZ.

“The combination of FrontRange’s Hybrid Service Management offerings and Fusion5’s support and delivery organisation will provide an entirely new level of customer service throughout ANZ. We will bring exceptional support to current customers and our goal is to rapidly expand in the region,” comments Rebecca Tohill, Managing Director at Fusion5.

“Customers in the ITSM market are increasingly looking for modern capabilities such as Mobile and Social IT. At the same time, they want the option of having their applications on premise or in the cloud. The combination of FrontRange’s technology with Fusion5’s service delivery expertise that is founded on sound business principles and a relentless commitment to customer service will be a force to reckon with in the ANZ market,” concludes Tohill.

About Fusion5
Fusion5 is an Australian / New Zealand based organisation specialising in the provision of high quality Service Management, ERP, CRM, Enterprise Project Portfolio Management (EPPM) and Human Capital Management (HCM) solutions. Our key strength is Business Applications and the provision of experienced project management, application and technical consulting and full implementation services.
Fusion5 recognises that organisations want experienced professionals with a team approach to delivery, responsiveness and flexibility, and a high degree of commitment to a lasting relationship. As a result, Fusion5 has found a niche and enjoyed rapid growth.

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About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice, Workflow Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif., and can be found at


Media Contact for FrontRange:

Sabrina Hengehold
PR Manager
(408) 601-2815

Media Contact for Fusion5:

Rebecca Tohill
Managing Director
+64 4 473 4552