FrontRange Announces Breakthrough Electronic Medical Record Change Management Solution

Company’s HEAT Change Management Platform Streamlines Deployment, Maintenance and Regulatory Compliance for EMR Software Pre- and Post-deployment

 

Company’s HEAT Change Management Platform Streamlines Deployment, Maintenance and Regulatory Compliance for EMR software pre and post deployment

Milpitas, Calif. | Wednesday, July 31, 2013 — FrontRange, the Hybrid IT software company, today announced its HEAT Electronic Medical Record (EMR) Change Management solution. Integrating healthcare industry best practices, the HEAT EMR Change Management platform enables healthcare organizations to fully automate and meet demanding regulatory compliance requirements mandated by the HITECH Act of 2009 for Healthcare organizations implementing EMR software systems.

Available as a cloud-based, on-premise, or hybrid offering, the HEAT EMR Change Management platform reduces the complexity associated with the deployment, operation and maintenance of an EMR software system. The platform uniquely integrates healthcare industry best practices that automate the management and documentation of EMR costs, budgeting and workflow analysis during the pre- and post-deployment phase, EMR change requests, and ongoing IT EMR software support and operations.

FrontRange’s customers, such as Essentia Healthcare, have efficiently rolled out their EMR system quickly and efficiently using the HEAT platform. Read about Essentia Healthcare’s success in this case study.

“Health care organizations are under pressure to implement fully-compliant EMR systems prior to 2015 if they are to avoid reimbursement penalties,” said IT analyst Carl Lehmann with 451 Group. “Correctly implementing EMR technology requires effective EMR change management processes and the means to demonstrate ‘Meaningful Use,’ a regulatory standard that describes EMR quality and value. Offerings such as those from FrontRange look promising in their ability to meet the changing workflow requirements of EMR systems and assist with the attestation of Meaningful Use.”

To accommodate the operations phase of an EMR implementation, the HEAT Change Management solution enforces compliance and security requirements by automating the management of in-process changes to systems that report through the EMR system. This secures patient records during the transition from paper-based to electronic file formats. It also helps define what information can be shared and determines external vendor access to health records.

Enhancing the maintenance phase of an EMR implementation, the HEAT Change Management solution enables healthcare organizations to automate ongoing EMR changes required by new government mandates. This will assist healthcare staff working across disparate departments to better understand EMR change requirements and accelerate issue resolution times in order for caregivers to focus on providing premium care without being burdened by new and unfamiliar EMR software systems.

Featuring a next-generation visual workflow editor, fully integrated voice automation and comprehensive client management capabilities, the HEAT EMR Change Management platform maximizes operational efficiencies while reducing total cost of ownership. By integrating service management and client management capabilities, the HEAT platform enables users to easily request an EMR service or change, automatically deploys those changes to end users and monitors compliance and service level agreements.

A key challenge healthcare organizations face as they make the transition from manual paper-based approaches to automated EMR systems—estimated to be a $3.8 billion market—is the ability to achieve “meaningful use”—a series of core objectives that must be met by the fast-approaching 2016 deadline imposed by the American Recovery and Reinvestment Act. Non-compliance with these complex requirements can directly impact the profitability of healthcare organizations as a result of significant fines, loss of monetary incentives and a curtailment of government reimbursements for Medicaid and Medicare payments, which can account for up to 50% of all revenue for some healthcare providers. FrontRange’s EMR change management solution is specifically designed to help healthcare organizations address this imposing challenge as they transition to an EMR system, upgrade, or replace an existing EMR system.

FrontRange’s HEAT EMR Change Management solution provides a high level of process automation, unified management and compliance enforcement which form the foundation for efficient and effective IT services and yield improved end-user productivity. Benefits include:

Maximized Operational Efficiency

  • Reduced time on EMR package development by up to 85 percent
  • Reduced time spent on EMR application deployment by up to 95 percent

Reduced IT Costs

  • Reduced purchases of unneeded EMR hardware/software by 50 percent
  • Reduced number of on-site engineer visits by up to 99 percent
  • Reduced total cost of ownership (TCO) costs by up to 70 percent

Improved Service Quality and Compliance

  • Reduced compliance risk by up to 80 percent
  • Reduced EMR software troubleshooting efforts by up to 85 percent
  • Improved overall customer satisfaction by reducing the mean time to repair (MTTR) by up to 75 percent

“With the introduction of our EMR Change Management solution, we’re dramatically reducing the complexity associated with the deployment, operations and maintenance of government-mandated EMR systems,” said Jon Temple, CEO of FrontRange. “More importantly, we’re in a unique position to help healthcare organizations preserve their profitability by enhancing their ability to comply with ARRA requirements while lowering their EMR total cost of ownership.”

About FrontRange
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, California and can be found at http://www.frontrange.com.

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Media Contact for FrontRange:

Sabrina Hengehold
PR Manager
(408) 601-2815
PR@frontrange.com