FrontRange HEAT® Achieves PinkVERIFY

Organizations benefit from out-of-the-box advanced service management functionality

 

FrontRange HEAT® Achieves PinkVERIFY

Organizations benefit from out-of-the-box advanced service management functionality

Pleasanton | Tuesday, January 12, 2010 — FrontRange Solutions, the developer of help desk and service management software for mid-sized and distributed enterprises today announced that its HEAT version 9.0 help desk solution has achieved PinkVERIFY™ status and is now compatible with Information Technology Infrastructure Library (ITIL®) V3 through Pink Elephant’s software certification program.

As a result of the verification process, HEAT has been certified as compatible eight of the 14 processes outlined in ITIL V3, including Incident, Problem, Knowledge, Change, Service Asset & Configuration, Request Fulfillment, Event and Service Level Management*.

Jason Holmberg, Senior Product Manager for HEAT at FrontRange Solutions, commented: “HEAT offers the most comprehensive set of ITIL-compatible modules at this price point. By combining the HEAT Service & Support, HEAT Self Service, and HEAT Plus Knowledge modules, organisations can quickly and cost-effectively implement a service desk function that will deliver benefit across all business operations.”

Troy DuMoulin, AVP of Product Strategy for Pink Elephant, acknowledges the status of HEAT: “PinkVERIFY was created to help the IT community find software tools that are compatible within an ITIL environment. We put HEAT through a rigorous assessment process to ensure its compatibility. Congratulations to FrontRange for achieving this important status.”

ITIL is the de facto set of best practices for IT Service Management (ITSM). ITIL V3, the latest version launched in June 2007, is a ready-made framework that allows companies to standardize and simplify IT and related services across their organisation – helping to reduce cost and improve customer service.

Holmberg concluded: “We are proud that HEAT has been recognised by Pink Elephant as delivering excellent out-of-the-box functionality, combined with the ability to customise the service desk function to exactly match each organisation’s unique requirements.”

For more information on FrontRange HEAT and other service management solutions, please visit www.frontrange.com.

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at www.frontrange.com.

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Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368
sabrina.hengehold@frontrange.com