FrontRange Joins Cloud Industry Forum

Latest industry vendor to join rapidly growing Cloud standards group


Latest industry vendor to join rapidly growing Cloud standards group

Pleasanton | Wednesday, February 23, 2011 — FrontRange Solutions, the leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions, today announced that it has become the latest company to join the Cloud Industry Forum (CIF), established to promote trust, security and transparency within the sector.

The Cloud Industry Forum was established in 2009 to provide transparency through certification to a Code of Practice for credible online Cloud service providers and to assist end users in determining core information necessary to enable them to adopt these services. Founder members include a number of leading players in the Cloud provisioning sector including 7safe, Fasthosts, Nominet, Outsourcery, Rackspace and Scalable.

FrontRange Solutions is a global market leader in the development and delivery of software applications tailored for the mid-market. Best known for its HEAT Service Desk application, FrontRange is also the developer of IT Service Management and IT Asset Management solutions, enabling companies to unify their external and internal customer support businesses.

Ian McEwan, VP EMEA, FrontRange Solutions, stated: “FrontRange is delighted to join the Cloud Industry Forum as it strives to deliver a Code of Practice to encourage transparency and best practices in cloud computing. The more major cloud computing stakeholders participate in the Cloud Industry Forum, the more trust we will build with customers looking for secure, stable, and effective cloud computing solutions that they can monitor and manage with confidence.”

FrontRange recently launched a new IT Service Management SaaS solution, one of a complete line of SaaS solutions built for the IT organization which FrontRange will market under the brand SaaSIT.

Built on the FrontRange Multi-Tenant SaaS platform, upcoming releases planned for later this year include a complete line of new applications, including IT Asset Management capabilities, advanced voice and customer service, as well as patch management, software distribution and operating system deployment capabilities.

Andy Burton, Chairman of CIF, added: “FrontRange is an important addition to our membership roster and we are delighted to welcome them on board. Along with other industry members FrontRange will help drive the debate to ensure that Cloud service providers work in a common interest to ensure that challenges to cloud adoption are addressed through an industry-wide Code of Practice. Our goal has always been to address end user concerns by improving accessibility to meaningful and consistent information across vendors to help deliver on the promises migrating to the cloud can make.”


About the Cloud Industry Forum (CIF)
The Cloud Industry Forum (CIF) was established in direct response to the evolving supply models for the delivery of software and IT services that has expanded well beyond the traditional on-premise method to one that now embraces hosted and/or, pay-as-you-use Cloud solutions.

CIF’s purpose is twofold: To drive a common and public level of transparency about the capability, substance and best practices of online Service Providers (SaaS, PaaS, IaaS, Web hosting providers, etc.) through a process of self-certification to a Code of Practice. Second, this Code of Practice, and the use of the related Certification Mark on participant’s web sites, provides comfort and promotes trust to businesses and individuals wishing to leverage the commercial, financial and agile operations capabilities that the Cloud based and hosted solutions can offer. CIF is ensuring the integrity and governance of the self-certification process through regular random audits as well as investigating complaints from parties that challenge any specific participants self-certification status.

Our ambition is to bring business consumers and suppliers of Cloud and Hosted Services closer together in a trusted, sustainable and rewarding ecosystem.

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368