FrontRange Partners with Bytes Systems Integration

Leading Provider of Hybrid ITSM Solutions and Cloud Service Provider to Deliver Industry Leading Cloud Service Management Platform Across Sub-Saharan Africa

 

Leading Provider of Hybrid ITSM Solutions and Cloud Service Provider to Deliver Industry Leading Cloud Service Management Platform Across Sub-Saharan Africa

Pleasanton | Wednesday, October 31, 2012 — FrontRange Solutions, the leading provider of hybrid IT service management solutions, today announced a joint partnership with Bytes Systems Integration, a leader in innovative cloud-based solutions serving the Sub-Saharan market in Africa.

As a result of the new partnership, Bytes’ business unit, BytesNet, will become the cloud platform partner for FrontRange’s HEAT® Cloud software serving customers in Sub-Saharan Africa. In addition, Bytes System Integration is now a regional reseller of the FrontRange HEAT Cloud ITSM solution.

FrontRange HEAT Cloud ITSM solution is a robust, highly flexible solution built on IT best practices that helps customers meet the dynamic service and client management needs of a growing business and achieve the highest level of service quality, delivery and performance. Validating its market leadership, Cloud Computing magazine recently named the FrontRange HEAT Cloud ITSM solution as a Cloud Computing Excellence award winner for the second year in a row.

BytesNet is an established aggregator of voice and data network services, and is leveraging its expertise as South Africa’s first cloud systems integrator.

Today’s partnership provides customers a high-availability cloud solution for comprehensive service management capabilities that address a wide range of service desk business requirements. These best practice services fully leverage the expertise of Bytes’ technical team and BytesNet’s highly reliable infrastructure.

“As South Africa’s largest IT company, Bytes Systems Integration and BytesNet have an impressive track record delivering seamless IT services to clients,” said Kevin Smith, VP and GM of the Cloud Business Unit at FrontRange. “This experience is crucial in enabling Bytes to deliver on the promise of the cloud and achieve the highest level of service quality that our customers demand. This strategic partnership offers our joint customers world-class service that will optimize operational efficiencies while reducing cost and complexity associated with essential service and client management requirements.”

“FrontRange has an impressive installed base in Southern Africa, and we look forward to building on this foundation,” said Mark Neethling, SOA and BPM division manager at Bytes. “Adding premium software services to our cloud offering builds the credibility of our cloud platform, and lowers incremental costs for our customers and partners. We are redefining the cloud systems integration market in South Africa, and our relationship with FrontRange is a key element in positioning BytesNet as the de facto cloud leader.”

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at www.frontrange.com.

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Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368
PR@frontrange.com