FrontRange Rolls out Latest Release of HEAT Cloud IT Service Management Solution

HEAT Cloud 2013.1 Delivers Wide Range of New Capabilities to Greatly Improve Service Desk Efficiencies


HEAT Cloud 2013.1 Delivers Wide Range of New Capabilities to Greatly Improve Service Desk Efficiencies

Milpitas, Calif. | Tuesday, July 16, 2013 — FrontRange, the only provider of Hybrid IT Service Management solutions, today announced the latest release of its HEAT Cloud IT Service Management (ITSM) solution. The upgraded offering provides users with a streamlined user experience for improved service desk productivity and efficiency. In addition, HEAT Cloud 2013.1 features expanded language support for FrontRange’s growing base of international customers.

HEAT Cloud 2013.1 offers a host of new capabilities including:

  • New User Interface: provides a streamlined and context-based user interface for improved service analyst and self-service efficiency.
  • Social Groups: provides the ability to post messages directly to specified service teams, social groups and/or user profiles.
  • My Watch List: provides one-click access to recent work or accessed items to improve service management productivity.
  • HEAT Cloud Connect: provides tighter integration with external applications by triggering workflow advancement when jobs are created or a specific object field is updated.
  • Customizable UI: enables organizations to adjust the look and feel in alignment with a customer’s branding on Self Service and Service Analyst User Interface (UI).
  • New Web Services APIs: provides the ability to populate service requests and leverage advanced search capabilities.
  • Language Localization: German, Dutch and Portuguese are now supported in addition to English, French and Spanish.
  • IE 10 Support: now supports the latest release of Microsoft’s Internet Explorer web browser.

“The significant improvements contained in HEAT Cloud 2013.1 deliver improved productivity, efficiency and performance that directly translates into increased ROI and cost savings for our customers,” said Kevin Smith, VP & GM of the Cloud Business Unit at FrontRange. “We are committed to providing regular, meaningful upgrades that reflect both customer feedback and changes in the market to ensure that our clients continuously receive maximum value.”

HEAT Cloud 2013.1 is now generally available. For more information visit

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at


Media Contact for FrontRange:

Sabrina Hengehold
PR Manager
(408) 601-2815