FrontRange Solutions Announces Industry’s Most Robust Desktop and Server Management Solution

DSM 7 designed to enable IT organizations to automate, regulate, and simplify how desktops and servers are managed


DSM 7 designed to enable IT organizations to automate, regulate, and simplify how desktops and servers are managed

Pleasanton | Thursday, April 07, 2011 — FrontRange Solutions, the leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions for both premise and cloud environments, today launched FrontRange Desktop & Server Management 7 (DSM 7), the latest multi-platform PC Lifecycle and Configuration Management solution designed to enable IT organizations to automate, regulate, and simplify how desktops and servers are managed.

Automating day-to-day IT management tasks such as deploying applications, planning a major operating system rollout like Windows 7, provisioning new employees, patching software, and re-establishing desired user settings, can be the key to reducing IT expenditure by as much as 40 percent. The FrontRange DSM 7 software helps organizations realize these goals by providing a unified management solution, unlike anything that is available in the marketplace today.

“At FrontRange Solutions we are continually looking for ways to improve the products we provide to our customers,” said Michael McCloskey, CEO of FrontRange. “Our new DSM 7 solution, born from a year and a half of research and development, provides customers with the ease of use expected from FrontRange products, while also reducing the total cost of ownership of IT within an organization.”

FrontRange DSM 7 is a highly integrated technology that manages heterogeneous environments and enables IT organizations to standardize the management of software, hardware, and processes across the software lifecycle. DSM 7 also provides out of the box solutions for efficient IT management from initial deployment of applications to daily operations; patch management, maintenance and compliance verification.

According to Gartner Analyst Terrence Cosgrove, “Buyers are increasingly driven by factors relating to ease of use and lower total cost of ownership, rather than comprehensive functionality. The vendors in this market are lacking in some key areas, most significantly non-Windows device management, management of desktop virtualization technologies and software-as-a-service (SaaS) delivery models.“

FrontRange’s DSM 7 solution significantly lowers total cost of ownership for IT management and provides unified management for desktops, laptops, servers, virtual, Linux and MAC environments, supports desktop virtualization & cloud initiatives, and accelerates remediation in the service desk.

Additionally, FrontRange DSM 7 reduces the administrative burden on IT staff by automatically ensuring the configuration on laptops, desktops, servers and virtual environments complies with pre-defined policies. The IT department is alerted if a device falls out of compliance and they can quickly remediate issues, automatically.

Other features of FrontRange DSM include:

  • Best of breed packaging capabilities with 170 wizard-driven script commands to facilitate package creation for applications, drivers, security patches, user settings, etc.
  • Quality assurance release management with integrated pilot and testing of every change before rollout
  • Virtualization management support for virtual desktop provisioning methods and hardware virtualization
  • Windows 7 migration best practices and operating system management
  • Unified management across platforms, architectures (fat- and thin clients, servers, physical and virtual environments) and delivery methods
  • Roles and ranges for administration segmentation
  • Management reporting to monitor software rollouts and report on KPIs
  • Extended platform support for Windows, Linux, and MAC environments
  • Dedicated Citrix Server Management support
  • SOAP interface for integration with existing administrative tools
  • IT Service Management integration (for SaaS and On-Premise) with Service Catalog, proper change management and voice telephony tools

For more information on FrontRange DSM 7 please visit

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368