Comprehensive IT Service Management solution delivers market-leading capabilities, available for the first time as a Software as a Service offering
Pleasanton | Tuesday, January 18, 2011 — FrontRange Solutions, the leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions, today announced the introduction of a completely new version of its IT Service Management product for SaaS computing environments. The new solution includes comprehensive service management, service catalog and asset management capabilities, and delivers comprehensive IT best practices and an ITIL framework for immediate and measurable benefits. This will be the first in a series of SaaS products introduced by FrontRange under its new SaaSIT™ brand.
Drawing from over 20 years of experience delivering service management and asset management solutions to more than 13,000 companies worldwide, FrontRange will use its Internet Architected Platform with complete multi-tenant capability and Contextual User Experience to provide the most advanced offering in the marketplace. Key capabilities include:
- Incident Management
- Problem Management
- Advanced Change Management
- Release Management
- Configuration Management
- Knowledge Management
- Service Catalog
- Inventory and Asset Management
- Robust Business Workflow Designer and Engine
- Internal and External Customer Self Service Portal
- Complete Service Level Management
- Extensive reports and analytics
- Customer survey capability
“We made a strategic investment to build the right products for the SaaS environment from the ground up. Many of our competitors did not make the requisite investment into building a true SaaS offering, and are simply hosting their legacy solutions. We knew that this was not what discerning customers would choose. We’re now ushering in the next generation of IT Service Management solutions that scale to the needs of the largest enterprise customers around the world,” said Michael McCloskey, CEO of FrontRange. “This ITSM SaaS release, together with our ITSM Enterprise and Service Catalog, represent the markets’ most complete IT Service Management offering and allows companies to select from the most advanced SaaS and premise offerings, depending on their individual needs.”
“We have seen a strong increase in demand for IT Service Desk SaaS over the past two years and we expect this to continue for some time. It is good news for IT service desk customers and the market to have SaaS and perpetual license options available from established vendors.” says David Coyle, Vice President of Research at Gartner. “Ultimately companies should carefully evaluate SaaS solutions based on their business requirements and the overall value delivered by the vendor.”
The new IT Service Management SaaS solution is the first in a complete line of SaaS solutions built for the IT organization and to be marketed by FrontRange under the brand SaaSIT. FrontRange Solutions’ new IT Service Management solution is targeted at dynamic and growing organizations seeking a true Software as a Service solution while at the same time demanding enterprise class capability, flexibility and scalability. Built on the FrontRange Multi-Tenant SaaS2 Platform, upcoming releases planned for later this year include a complete line of new applications, including IT Asset Management capabilities, advanced voice and customer service, as well as patch management, software distribution and operating system deployment capabilities.
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at www.frontrange.com.
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