FrontRange Solutions Announces Release of New Service Catalog Solution

Transforming IT beyond basic service delivery to a strategic business partner


Transforming IT beyond basic service delivery to a strategic business partner

Pleasanton | Tuesday, August 24, 2010 — FrontRange Solutions, the leading developer of IT service management, Customer Service and IT asset management solutions, today announced the launch of a new Service Catalog solution that brings a powerful and affordable way to create service offerings, design fulfillment workflow and publish a portfolio of IT services to the business quickly and easily.

Michael McCloskey, CEO of FrontRange says: “While many companies reduced spending on Research and Development during the recent economic downturn, we significantly increased our spending to accelerate new products to the market. Our most recent announcement of our Service Catalog solution brings Enterprise class capability at a fraction of the cost and implementation times of traditional solutions”.

Key features include:

  • Advanced Multi-User Interface to Facilitate Quick User Adoption
  • Numerous Out-of-the-Box Templates for Faster Time to Benefit
  • Powerful Graphical Workflow Engine for Fast Process Definition
  • Complete Fulfilment Capability for Improved Efficiency
  • Intuitive Service Design Templates for Fast Deployment
  • Configurable Self Service, SLM and Cost Capabilities
  • Advanced Analytics to Measure and Optimize Performance

McCloskey went on to say: “The FrontRange Service Catalog was designed from the ground up to deliver enterprise-class capability and fast time-to-benefit while being easy to use and maintain. Built on the FrontRange Platform technology stack, and based on advanced Microsoft .Net technology, the FrontRange Service Catalog delivers exceptional value and rapid return on investment at a fraction of the cost of traditional enterprise vendors.”

“With numerous out of the box templates which enable rapid deployment, the FrontRange Service catalog also allows IT and non-IT Service Providers to rapidly create new services in a matter of minutes thru the utilization of an attractive and customizable user interface and intuitive graphical workflow engine. The FrontRange Service Catalog enables you to establish a standard portfolio of services, along with associated service levels, costs and associated delivery timeframes while at the same time allowing users to request and receive needed services, reduce costs and improve customer satisfaction.”

Troy DuMoulin, AVP of Product Strategy with Pink Elephant commented, “We are encouraged by the commitment shown by FrontRange to the continued improvement of application support for IT Service Management best practices. Service Catalog is a critical element of these best practices and provides significant value by further aligning IT with the business and better communicating and managing the portfolio of services available to the business.”

DuMoulin added, “Pink Elephant has enjoyed extensive experience working with leading companies in the development of business strategy and implementation of Service Catalog and we have provided recommendations to FrontRange during the product development process that we hope will benefit current and future customers.”

From Design to Deployment and Service Request fulfillment, the FrontRange Service catalog delivers unprecedented value and is designed to work with the FrontRange suite of IT products as well as other third party products and can be deployed as either a stand-alone or integrated solution.

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368