FrontRange Solutions Empowers Global Channel Partners for Success with ITSM SaaS Solution

Innovative IT Service Management Solutions-as-a-Service offering now available for the first time to FrontRange Solutions Resellers

 

Innovative IT Service Management Solutions-as-a-Service offering now available for the first time to FrontRange Solutions Resellers

Pleasanton | Tuesday, July 19, 2011 — FrontRange Solutions, a leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions, today announced the launch of its SaaS IT Service Management solution to the FrontRange channel following the successful commercial introduction of ITSM SaaS (Solutions as a Service) earlier this year.

Due to the overwhelming response from the market, FrontRange channel partners are excited about the ability to sell the ITSM SaaS range of products. The market and customers alike have embraced the new solution, offering a robust multi-tenant platform, advanced application capabilities including comprehensive service management with IT best practices leveraging the ITIL framework, Service Catalog and Asset Management. Additional SaaS solutions including FrontRange Voice and Desktop and Server Management (FrontRange DSM) will be introduced in the next several months under the growing FrontRange SaaSIT brand.

“We have seen an increasing rise in requests for Software as a Service as an alternative to the premise-based solutions we offer, and thus are extremely happy to see FrontRange respond to the channel, and open up their SaaS IT Service Management offering,” says Michael Antonelli, president of Anton Systems. “What’s most exciting is how comprehensive the solution is – it’s definitely proving to have all the same capabilities as any premise-based solution in the marketplace, and we could not be happier to have the opportunity to begin offering this product to our customer base.”

“Hearing from our customers that we’ve helped them solve their business needs is the ultimate validation of the strategic investment we made when building a true SaaS offering,” said Michael McCloskey, CEO of FrontRange Solutions. “We’re excited to bring the markets’ most complete SaaS IT Service Management offering to our dedicated global partners, and we look forward to working with new partners throughout 2011. We plan to continue to expand our channel program and bring our new Voice and IT Asset Management SaaS solutions to market in the next few months.”

FrontRange has delivered an internet architected platform with complete multi-tenant capability and contextual user experience to provide the most advanced SaaS and Premise offerings in the marketplace. Key SaaS capabilities include:

  • Incident Management
  • Problem Management
  • Advanced Change Management
  • Service Management
  • Cost Management
  • Release Management
  • Configuration Management
  • A true CMDB
  • Knowledge Management
  • Service Catalog
  • Inventory and Asset Management
  • Robust Business Workflow Designer and Engine
  • Contextual and Intuitive User Interface
  • Internal and External Customer Self Service Portal
  • Complete Service Level Management
  • Extensive reports and analytics
  • A customer survey capability

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at www.frontrange.com.

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Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368
sabrina.hengehold@frontrange.com