FrontRange Solutions Launches ITSM 6.2, Featuring Asset Management and Lifecycle Management Integration

Organizations can increase IT operational efficiencies, reduce expenditure and improve overall service quality by expanding scope of Service Management solution


Organizations can increase IT operational efficiencies, reduce expenditure and improve overall service quality by expanding scope of Service Management solution

Pleasanton | Thursday, February 19, 2009 — FrontRange Solutions today achieved a significant milestone towards its commitment to deliver a fully-integrated portfolio of Service Management, CRM and Infrastructure Management solutions, with the launch of FrontRange ITSM 6.2.

Key to the new release is a full integration between the ITSM solution and the FrontRange inventory management (Discovery) and client lifecycle (Enteo) products.

The integration with Discovery enables new ITSM customers to create and access a full network inventory, including PCs and servers on non-Windows platforms such as Linux, AIS, Solaris and Mac OSX. The audit also extends to mobile devices and attached hardware such as monitors etc. Having this information directly available to ITSM users offers significant efficiencies, whether in terms of problem resolution, change or configuration management. The audit data provided can also play a vital role in helping organizations achieve their Software Asset Management (SAM) goals – and the Centennial License ManagerTM product can also be launched directly from the ITSM console.

To help the service management function become more agile than ever, the integration between ITSM 6.2 and the FrontRange client lifecycle solution facilitates the provisioning of bare-metal machines, the roll-out or upgrading of business software, and the ability to log software failures – all either through enhanced self-service or the FrontRange smart client.

Kevin J Smith, Vice President of Products at FrontRange, commented: “As organizations mature in their approach to IT Service Management, so the new integration options in ITSM 6.2 will enable them to realise even greater efficiencies and cost savings. In tough times, reducing the overall cost of managing and servicing the IT operation is paramount – and this is the driving force behind ITSM 6.2.”

In addition to the inventory management and lifecycle management integrations, ITSM 6.2 can also enable service desk users to remotely connect to target PCs to help identify and resolve problems. The new Call Agent Toolbar also allows analysts to access common call control tasks without leaving the main ITSM interface.

FrontRange ITSM 6.2 is available to new customers now. Existing ITSM customers looking to upgrade should contact FrontRange Support for guidance.

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368