FrontRange Solutions Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

FrontRange Customer Service Management Honored for Exceptional Innovation


FrontRange Customer Service Management Honored for Exceptional Innovation

Pleasanton | Wednesday, January 27, 2010 — FrontRange announced today that FrontRange Customer Service Management has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Kevin J. Smith, Vice President of Products at FrontRange Solutions, commented: “Now more than ever, organizations realize the need to optimize each and every interaction they have with customers. FrontRange Customer Service Management takes the years of experience FrontRange has in delivering class-leading CRM and ITSM solutions and focuses these technologies squarely at the customer. As such, we’re very proud to have received this recognition from Customer Interaction Solutions Magazine.”

“I am pleased to honor FrontRange Solutions for its hard work and success. FrontRange’s dedication to improving the quality of technologies to better the contact center experience as well as the ROI for companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has honored companies that show excellence in advancing technologies and application refinements,” he added.

The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine,

For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368