FrontRange Solutions Receives a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

TMC has named FrontRange Customer Service Management (CSM) as a recipient of a 2011 IP Contact Center Technology Pioneer Award


TMC has named FrontRange Customer Service Management (CSM) as a recipient of a 2011 IP Contact Center Technology Pioneer Award

Pleasanton | Tuesday, August 09, 2011 — FrontRange Solutions, a leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions, announced today that TMC has named FrontRange Customer Service Management (CSM) as a recipient of a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.

FrontRange Customer Service Management (CSM) is the only solution which combines the power of voice interactions with customer service and support business workflow and functionality. Built from the ground up with out-of-the-box, integrated voice enablement, CSM provides call centers, contact centers and other customer facing teams the ability to manage customer service requests efficiently via phone or other interaction channels.

The 2011 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service.

“Technology is the key to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology,” said Rich Tehrani, CEO, TMC.

“TMC is pleased to honor FrontRange Solutions with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.

Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July 2011 issue of Customer Interaction Solutions magazine.

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About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines., which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.

TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information.

For more information about TMC, visit

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368