FrontRange Solutions Sets New Expectations for Network Auditing with FrontRange Discovery 9.1

WMI Data Query Engine and Software Management Reports help organizations utilize IT assets and eliminate wasted time and money


WMI Data Query Engine and Software Management Reports help organizations utilize IT assets and eliminate wasted time and money

Pleasanton | Wednesday, March 09, 2011 — FrontRange Solutions, a leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions for both premise and cloud environments, today launched FrontRange Discovery™ 9.1, the latest in a distinguished line of network inventory and auditing solutions.

Building on a successful history, FrontRange Discovery 9.1 offers the widest breadth of auditing capabilities across multiple device types, platforms and locations, enabling organizations to track all IT assets across and beyond the corporate network.

New features for Discovery 9.1 include:

  • WMI Data Query Engine & Reporting
  • New look Web User Interface
  • Improved software management reporting views in Web User Interface
  • LANprobe enhancements
  • MSI client deployment options
  • Enhanced access control security (Web User Interface)
  • Silent installation support (for DSM)
  • New Active Directory integration for OU structure & asset location

FrontRange Discovery 9.1 has been developed to meet a wide variety of requirements, so no matter if organizations use Discovery primarily to feed asset information into the Service Desk, to identify software installations, or to manage the deployment and configuration of PCs, customers will find the solution offers flexibility and value, regardless of the application.

For example, with the new WMI querying capabilities, IT managers can now report on over 4,000 different configuration items, which can dramatically cut the labor involved in upgrading or replacing IT assets. New software reports make it easier to see what applications have been recently installed on the network in a set period of time, reducing the administrative effort involved in managing software usage and licensing.

“Having an accurate idea of what hardware and software is installed in the environment is a necessity to being able to manage it,” said Patricia Adams, Research Director at Gartner. “Essentially, if you don’t know what is installed, then it is impossible to keep track of or manage it…By selecting a tool that is ‘better than average’ at hardware and software inventory, the [user] can be confident that the tool will meet its needs as it matures, rather than having to replace it after a few years.” – Gartner Report, What You Need to Know About Inventory Tools for IT Asset Management, June 2010.

In addition to the features above, FrontRange Discovery 9.1 also boasts of wealth of user-driven enhancements, such as increased security, new client agent deployment options and support for newer networking protocols such as SNMP v3.

“FrontRange Discovery provides the foundation of all our IT Asset Management practices,” said Mark Campbell, Group IT Asset Manager at publishing house Hachette. “With the launch of Discovery 9.1, we’re looking forward to getting even greater value from the solution as we take advantage of the more granular reporting and fast access to software management reports.”

The product is available with immediate effect and existing users with a support and maintenance agreement can upgrade to FrontRange Discovery 9.1 at no extra cost. The release of FrontRange Discovery 9.1 complements the recent launch of FrontRange License Manager 3.2, which integrates with Discovery to provide an effective Software Asset Management (SAM) solution designed to help organizations reduce software spend and achieve license compliance.

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368