FrontRange Wins THINKstrategies’ Best of SaaS Showplace (BoSS) Award

Cloud-Based Service Management Solution Maximizes Operational Efficiency by Reducing Service Desk Call Volume and Time Spent On Application Deployment


Cloud-Based Service Management Solution Maximizes Operational Efficiency by Reducing Service Desk Call Volume and Time Spent On Application Deployment

Milpitas, Calif. | Monday, June 10, 2013 — THINKstrategies, Inc., the leading strategic consulting company focused on the business implications of the Cloud Computing services market, announced today that FrontRange, the only provider of Hybrid IT Service Management solutions, has been named a winner of the Best of SaaS Showplace (BoSS) Award. This program promotes the measurable business benefits delivered by today’s Software-as-a-Service (SaaS) solutions.

FrontRange wins BoSS awardThe BoSS Awards is an ongoing program administered by THINKstrategies’ Cloud Computing Showplace to recognize SaaS companies that are delivering measurable business benefits to specific user organizations. These benefits can include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability.

FrontRange’s cloud-based Service Management solutions maximize operational efficiency by reducing service desk call volume and time spent on application deployment. Additionally, FrontRange’s Service Management solutions reduce downtime by utilizing end-to-end, integrated client management capabilities to enable the standardization of business processes across the enterprise. As a result, FrontRange solutions reduce total cost of ownership (TCO) while improving service quality and compliance.

A specific example of the measurable business benefits derived from FrontRange’s Cloud-based Service Management capabilities is RagingWire Data Centers which has data centers in Northern California and Ashburn, Virginia. RagingWire Data Centers delivers colocation services to large enterprises, cloud computing services, social media companies, and SaaS providers. RagingWire Data Centers cut incident management costs by 30% using the FrontRange Cloud Service Management solution. Mobile access to FrontRange’s Cloud Service Management also reduces the time to resolve “remote hands and eyes” support requests by 25%.

Based on this customer success story, FrontRange has been named a Best of SaaS Showplace (BoSS) Award winner.

“FrontRange is pleased to be named a BoSS Award winner and recognized for the measurable business benefits we are delivering to our corporate customers,” said Jon Temple, president and CEO at FrontRange. “This recognition further validates our leadership position in the Cloud ITSM market. We are committed to delivering the most comprehensive SaaS solution to our customers, along with world class availability, reliability and security; all of which increases the agility of the business and improves day-to-day operations.”

“Although the Cloud offers exciting new functional capabilities, it can also complicate end-user support requirements,” stated Jeffrey M. Kaplan, Managing Director of THINKstrategies, the strategic consulting firm which conceived and administers the Cloud Computing Showplace. “FrontRange’s Cloud-based Service Management solutions streamline enterprise support operations to make them more cost-efficient and effective.”

For more information about the BoSS Award entry criteria, visit

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for organizations of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice, Workflow Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif., and can be found at


Media Contact for FrontRange:

Sabrina Hengehold
(408) 601-2815