Key enhancements improve service desk efficiency
Milpitas, Calif. – 9 November 2015 –HEAT Software, a leading provider of Hybrid Service Management (HSM) and Unified Endpoint Management (UEM) software solutions, today announced new features and enhancements for HEAT Service Management 2015.2. The company is introducing enhancements to increase user and IT staff productivity & usability, lower integration & management costs, while enhancing security.
“HEAT Software leverages advanced technology and best practices to provide our customers with the highest quality service delivery and automation across their enterprise,” said Udo Waibel, Chief Product Officer at HEAT Software. “HEAT Service Management 2015.2 delivers critical new features that dramatically improve our customers’ ability to efficiently monitor, manage and measure the services they provide.”
Feature enhancements to HEAT Service Management 2015.2 provide the following benefits:
- Better control and productivity for IT administrators with new capabilities such as automated dependency mapping, mass change feature as well as improved workflow and service catalog design
- Upgraded self service capability provides enhanced usability for the end user through a new mobile interface and knowledge management extensions
- Improved integration framework makes it easier and more efficient to make timely business decisions by providing out of the box connectors such as Salesforce.com, along with extensions for web services scripting and dynamic integration with external data sources
- Better secure the enterprise and critical IT assets from unauthorized hacking attempts with additional security controls for hard and soft locking and generalized login failure messages
To learn more of what’s new in HEAT Service Management 2015.2, view the detailed solution brief here.
HEAT is a registered trademark of HEAT Software or its affiliates in other countries. All other brand and product names are trademarks or registered trademarks of their respective holders.
About HEAT Software
HEAT Software is a leading provider of Hybrid Service Management and Unified Endpoint Management software solutions for organizations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.
Finn Partners for HEAT Software