Westbury integration enables HEAT users to better measure the value of IT service management and improve operations
Milpitas, Calif. – October 6, 2015 –HEAT Software, a leading provider of Hybrid Service Management (SM) and Unified Endpoint Management (UEM) software solutions for organizations of all sizes, today announced a new partnership with Westbury Software, the provider of SMI Suite, a data integration and IT business analytics platform. Together the companies will collaborate to help HEAT Software customers transform their IT service management (ITSM) data into meaningful information, from operational reports to executive dashboards.
The integration with Westbury gives HEAT users a robust business intelligence (BI) strategy that provides powerful, accurate reporting. Westbury’s SMI Suite includes a self-service reporting library with more than 70 startup reports and dashboards, allowing valuable and immediate insight into the ITSM environment. SMI Suite eliminates the reliance on specialized report developers and database administrators, so end users, all the way up to the C-suite, can unlock the power of the meaningful business insights that lie hidden within their ITSM data.
SMI Suite features flexible, sophisticated, easy-to-use tools to access and analyze service management operational data. It also offers full access to all relevant service management data in the shortest time possible, allowing organizations to immediately access the business intelligence inside their HEAT system and uncover insights that can make a massive impact on their business.
“Our customers require modern, state-of-the-art solutions that deliver the fastest time to value,” said Mercedes Ellison, SVP of Channels and Alliances at HEAT Software. “We are always looking for innovative partners and are excited to team with Westbury as we provide meaningful, accurate reports that enable our customers to take IT service management to the next level.”
“Working together, HEAT Software and Westbury are delivering the value that so many customers are seeking from their technology partners,” said Marc Kuijpers, SVP of Business Development at Westbury. “We’re pleased to team with HEAT Software to provide powerful and insightful reports that give organizations greater visibility into their IT service delivery performance and help them optimize service cost and quality.”
For more information about HEAT Software, please follow us at @HEAT_Software and visit us at: www.heatsoftware.com.
About HEAT Software
HEAT Software is a leading provider of Hybrid Service Management and Unified Endpoint Management software solutions for organizations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.
About Westbury Software
Founded in 1998, Westbury Software is a leading provider of business value reporting solutions for IT Organizations and represents enterprise customers around the globe. Its SMI Suite is an integrated business value reporting platform that transforms data into meaningful information and improves processes and business performance across the IT value chain. Westbury has offices in the Netherlands and Burlington, MA. For more information visit www.westbury-it.com.
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