HEAT Software Solution for IT Service Support Management Leads Industry Research Results

HEAT Software Service Management scores in the top five of all Use Cases for its ITSSM tools for infrastructure and operations organizations

Milpitas, CA, October 11, 2016 – HEAT Software, a leading provider of Cloud Service Management and Unified Endpoint Management software solutions, today announced that  in August 2016 Gartner’s Critical Capabilities for IT Service Support Management (ITSSM) Tools research report. Of the 12 solutions analyzed in the report, HEAT Software Service Management scored in the top half in all five of the use cases examined: Basic-Maturity I&O, Intermediate-Maturity I&O, High-Maturity I&O, Basic Digital Workplace ITSSM and Advanced Digital Workplace ITSSM.

HEAT Software Service Management, helps organizations address the capabilities most critical to them based on their IT maturity for I&O (Infrastructure and Organization). 

Most notably, HEAT Service Management received the highest product score in the Basic-Maturity I&O use case. HEAT Service Management received the third highest score in the Intermediate-Maturity I&O use case, which HEAT believes is a testament to its balance of core IT service management functionality.

As Wes Frazier, IT Business Analyst at UNC Pembroke, recently commented, “HEAT Service Management has all of the ease of use needed for you to start off with, and all of the power to grow with you. It’s highly configurable without having to drop down into code. You can’t really ask for a lot better than that.”

“We believe the recognition for HEAT Service Management is well deserved, and we feel that it is driven by the vast improvements in capabilities and support for our solution which is a robust, highly flexible platform built on IT best practices,” said John Ferron, HEAT Software’s CEO. “HEAT Service Management addresses our customers’ needs by enabling them to solve their most pressing challenges quickly, and to lay the foundation for future expansion of their IT automation needs. We believe the Critical Capabilities report validates our approach.”

This research provides a complementary analysis to Gartner’s August 2016 Magic Quadrant for IT Service Support Management Tools report. As an essential companion to the Gartner Magic Quadrant, the Critical Capabilities report provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis, offering product and service ratings based on key capabilities, and analysis of differentiating use cases.

For more information about HEAT Software’s IT Service Management solution, visit us here, and check out this YouTube video for a short introduction.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About HEAT Software
HEAT Software is a leading provider of Cloud Service Management and Unified Endpoint Management software solutions for organizations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides Service Management and Unified Endpoint Management software on premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

HEAT is a registered trademark of HEAT Software or its affiliates in other countries. All other brand and product names are trademarks or registered trademarks of their respective holders.


HEAT Software contact:
Rhea Borja for HEAT Software