Kyocera Document Solutions Germany uses FrontRange’s HEAT Client Management

Automatic software and operating system deployment considerably eases burden on IT departments

Automatic software and operating system deployment considerably eases burden on IT departments

Milpitas, Calif. | Tuesday, August 20, 2013 — KYOCERA Document Solutions, a leading provider of document management solutions, now uses FrontRange’s HEAT Client Management to manage desktops and servers and rapidly deploy software, operating systems, and updates. By completely automating a number of repetitive tasks, the solution accelerates software installation significantly—instead of 3 to 4 hours, the company now only requires 30 minutes.

Before it rolled out HEAT Client Management, Kyocera was not using a client management solution. The IT administrators performed all the required work manually. With numerous servers and over 500 users, this required a massive amount of time. Kyocera was looking for a client management solution that could considerably reduce the amount of time these tasks consumed and deploy not only software but also patches, drivers, and operating systems completely automatically. FrontRange was competing with several other vendors that had made it onto Kyocera’s short list. In the end, it was the approach to lifecycle management, the comprehensive feature set, and the low cost that made FrontRange the most attractive option.

Thanks to FrontRange’s project partner Off Limits IT Services GmbH, the implementation was easily accomplished within the specified timeframe. Off Limits played a considerable role in implementing the software and performing the required configurations. Off Limits also organized a workshop and a training session for the Kyocera employees. The new solution was available on the servers in only three days’ time. 10 days later, the various software packages were ready to deploy and Kyocera was able to initiate a two-week test phase. The IT staff at Kyocera can now package software themselves and deploy it across the company network as needed. They are also benefiting from the efficient patch management system as well as simple and effective driver distribution.

“Thanks to the standardization the solution provides, not only were we able to save a considerable amount of time previously spent deploying software to the various clients, managing our systems has also been greatly simplified for our administrators,” said Dustin John, Network & Systems Administrator at Kyocera Document Solutions Germany. “We’re glad we decided on the FrontRange solution. All of our requirements have been completely met.”

Managing Director of FrontRange Germany Anton Kreuzer added, “Kyocera uses both a number of software solutions and a range a different clients. With HEAT Client Management, setting up new devices is now simple and efficient for them no matter what operating system or hardware is involved.”

About FrontRange
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, California and can be found at

About KYOCERA Document Solutions Inc.
KYOCERA Document Solutions Inc. headquartered in Osaka, Japan is a leading manufacturer of document imaging solutions and document management systems, including color and monochrome multi-functional products and printers and wide format devices. KYOCERA’s products are renowned for their unique long-life imaging components that provide greater reliability, less waste – resulting in a lower Total Cost of Ownership (TCO) over the life of the product.

The KYOCERA Document Solutions portfolio does not stop at hardware. A full suite of business applications and consultative services allow customers to optimize and manage their document workflow, unleashing the full potential of their hardware investment. KYOCERA Document Solutions Inc. is a core company of KYOCERA Corporation, the world’s leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. During the year ended March 31, 2013, KYOCERA Corporation’s net sales totaled 1.28 trillion yen (approx. USD 13.6 billion).


Media Contact for FrontRange:

Sabrina Hengehold
PR Manager
(408) 601-2815