MILESTONE Technologies, Inc. Selects FrontRange’s SaaS Cloud Solution for Service Management Needs

MILESTONE selected FrontRange’s cloud solution for the extensive feature set and the flexibility


MILESTONE selected FrontRange’s cloud solution for the extensive feature set and the flexibility

Pleasanton | Wednesday, May 04, 2011 — FrontRange Solutions, the leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions for both premise and cloud environments, today announced that MILESTONE Technologies, Inc., a global service provider that solves their client’s business IT problems through engineering and technology, has selected FrontRange’s SaaS cloud solution for its service management needs.

MILESTONE, headquartered in Fremont, California, serves a broad range of technology, manufacturing, and finance organizations. MILESTONE is initially deploying the FrontRange cloud solution to support their internal service management needs. MILESTONE selected FrontRange’s cloud solution for the extensive feature set and the flexibility to customize the SaaS solution based on real-life service desk experiences and the desire to implement in various IT environments.

“After a careful evaluation of many different solutions, we selected FrontRange as the most robust IT Service Management (ITSM) provider to standardize our service management offering,” said Tony Silveira, executive vice president at MILESTONE. “In addition to deploying the FrontRange cloud solution for our own users, we also plan to use this solution to support many of our clients through our Managed Services offering”.

FrontRange’s cloud solution includes comprehensive service management, service catalog and asset management capabilities. The SaaS cloud solution delivers comprehensive IT best practices and an Information Technology Infrastructure Library (ITIL) framework for immediate and measurable benefits. Based on an advanced Web 2.0 multi-tenant platform and architected specifically for the Internet, FrontRange delivers a broad range of IT applications via the cloud including Helpdesk, Service Management, Asset Management and Service Catalog.

Milestone Technologies, Inc. (MILESTONE) is a leading supplier of engineering and technology products and services, operating in over 30 countries worldwide across a broad range of Fortune 1000 clients. For more information, please visit

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368