Mineral Processing Leader Sedgman Selects FrontRange’s HEAT Service Management Solution

Global Engineering Firm Taps HEAT to Deliver Business Automation and Improve Productivity


Global Engineering Firm Taps HEAT to Deliver Business Automation and Improve Productivity

Milpitas, Calif.- March 03, 2014 — FrontRange, the Hybrid IT software company, today announced that Sedgman, a leading provider of mineral processing and associated infrastructure solutions to the global resources industry, has selected FrontRange’s HEAT Service Management solution to replace its ServiceNow deployment. Sedgman worked with Fusion5, a specialist in business service management and FrontRange’s master reseller in ANZ, to implement the HEAT solution.With its transition to the HEAT platform, Sedgman’s IT staff can easily request an IT service or change, plan remediation methods, automatically approve and authorize service requests, implement changes, and monitor and audit the successful completion and service level agreements associated with changes. Additionally, HEAT’s web-based Self-Service and Service Catalog accommodate the varied service management needs of its mobile and remote workforce.

Sedgman’s replacement of ServiceNow with HEAT Cloud Service Management has been motivated by an initiative to improve company-wide cost-cutting measures. Because HEAT delivers a software-as-a-service model, Sedgman has successfully customized its service management solution without having to pay for unnecessary functionality. Working with specialists at Fusion 5, FrontRange’s master reseller in the Australia and New Zealand region, Sedgman’s migration to the HEAT platform implemented specific software modules that mapped to their unique service management needs. Sedgman is already utilizing HEAT Service Management with Incident, Problem, Change, Knowledge and Service Request modules.

Editor’s Note: See a case study on the Sedgman deployment of HEAT Service Management here.“I looked at a number of ITSM offerings, and the HEAT Service Management platform deployed in the cloud was the best fit from a functionality point of view,” said Andrew Reid, IT Manager, Sedgman. “Working with Fusion 5, we were able to easily understand the full range of capabilities the HEAT solution has to offer and how it could be utilized most effectively for our business. The move to the HEAT platform paid for itself within the first year.”In addition to cost concerns, the improvement of company workflow and productivity were major considerations in Sedgman’s decision to replace its previous service desk system. Using the HEAT Service Management platform, Sedgman has been able to automate a growing number of business processes and reduce its use of paper forms. For example, the automation of new mobile phone requests has removed time-consuming paperwork resulting in time savings of up to 80 percent. Because of increasing business automation, the company is also realizing significant improvements in efficiency, cost savings, and productivity.

Moreover, HEAT’s Self-Service and Service Catalog provide Sedgman employees with web-based access and control over IT and business services, so they can easily submit new service requests, report service incidents, track progress, and even find information on their own that would normally require a call to the service desk. “HEAT Cloud Service Management provides Sedgman with a highly flexible platform for automating key IT and human resources workflow processes,” said Kevin J Smith, VP & GM of the cloud business unit at FrontRange. “This combination of flexibility and business process automation directly correlates with their mission to implement real cost-cutting measures and dramatically improve operational efficiency and productivity. And that’s why ServiceNow has been supplanted by FrontRange. ”

About FrontRange

FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com.

About SedgmanSedgman Limited (ASX: SDM) is a leading provider of mineral processing and associated infrastructure solutions to the global resources industry. Specialising in the design, construction and operation of coal handling and preparation plants, Sedgman is recognised internationally for its mineral processing and materials handling technologies. Established in 1979, Sedgman listed on the ASX in June 2006. The company has approximately 700 employees and services the global coal and metalliferous markets by offering innovative Engineering and Operations capabilities. Head Office is in Brisbane with international offices in Beijing, Shanghai, Ulaanbaatar, Santiago, Vancouver and Johannesburg targeting the regions of Australia, Africa, Asia and the Americas. For more information visit www.sedgman.com.


FrontRange Contact:
Sabrina Hengehold
PR Manager(408) 601-2815