New Version of FrontRange Client Management Solution Offers Industry-Leading Capabilities

Customers worldwide go live on new release ahead of schedule benefiting from enhanced compliance enforcement, offline support and improved reporting


Customers worldwide go live on new release ahead of schedule benefiting from enhanced compliance enforcement, offline support and improved reporting.

Pleasanton | Tuesday, June 19, 2012 — FrontRange Solutions, a leading provider of Service Management and Client Management solutions for on-premise and cloud IT operations, launched a new version of Desktop & Server Management (DSM 7.1). The new Client Management release adds numerous enhancements related to compliance management, reporting and other key capabilities to further facilitate management of complex IT infrastructure.

FrontRange DSM is a market-leading Client Management solution to fully automate complex and routine software packaging and provisioning tasks, from installing applications and operating systems to running and maintaining devices over time. FrontRange DSM significantly lowers total cost of ownership for IT and provides unified management for clients of all kinds. Additionally, FrontRange DSM reduces the administrative burden on IT staff by automatically ensuring that configurations on devices comply with predefined policies. The DSM solution is easy to implement and deploy, helping customers world-wide avoid the cost of expensive implementations.

“We have been using FrontRange Desktop & Server Management for over two years. We efficiently manage our infrastructure of 900 Windows servers. We were early adopters of the DSM 7.1 solution and can confirm that the development phase went smoothly. We are now planning to use DSM 7.1 in a new separate production environment for our 6,000 distributed clients in 11 locations worldwide,” said Michael Kramm, technical lead architect software distribution at DZ BANK AG.

The enhanced capabilities in FrontRange DSM 7.1 include:

  • compliance enforcement
  • offline support (package delivery) via thumb drives
  • DSM web and infrastructure reporting
  • self-service for operating system deployments
  • mobile device management via optional integration of 3rd-party products

“Although DSM 7.1 was just recently released, numerous customers have participated in the early-adopter program and their overall feedback is very positive. We have delivered a very high quality release and with the additional capabilities to integrate with mobile device management solutions we will further extend our leadership in the client management market,” said Udo Waibel, CTO, FrontRange.

About FrontRange
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif. and can be found at


Media Contact for FrontRange Solutions:

Sabrina Hengehold
FrontRange Solutions
(925) 398-1368