HEAT IT Service Management has received PinkVERIFY certification from Pink Elephant
Milpitas, Calif.- February 12, 2014 — FrontRange, the leading provider of Hybrid IT solutions, today announced that its HEAT Service Management has received PinkVERIFY certification from Pink Elephant for 10 IT Infrastructure Library (ITIL) processes.
PinkVERIFY provides a set of criteria on what to look for in an ITSM-compatible software tool, as well as verification that a particular software tool supports the best practice framework for ITSM. To achieve PinkVERIFY certification, an ITSM vendor must go through a rigorous assessment, satisfying 100% of the mandatory and integration criteria for each specific process.
The certification for FrontRange’s HEAT Service Management 2014 solution included following 10 processes: Incident Management, Problem Management, Change Management, Request Fulfillment, Release and Deployment Management, Service Asset and Configuration Management, Service Level Management, Service Catalog Management, Service Portfolio Management, and Knowledge Management. This certification is based on ITIL version 2011. This is the second time FrontRange has been verified on its ITIL processes through Pink Elephant’s PinkVERIFY program, which shows the ongoing commitment of FrontRange towards deepening and extending its ITIL based processes and making sure that customers can leverage these capabilities out of the box.
David Ratcliffe, President of Pink Elephant, said, “FrontRange has been an industry leader for over 20 years and during this time has, through HEAT, continued to support ITSM best practices according to ITIL. HEAT Service Management’s latest certification is another great example of this commitment and provides customers with the solutions they need to succeed. Pink Elephant congratulates FrontRange on achieving PinkVERIFY 2011 for 10 processes!”
“Being certified for 10 ITIL processes by the PinkVERIFY program is a significant industry validation of HEAT 2014 Service Management Platform. We have worked hard to be the industry standard as the most flexible, advanced and complete service management solution in support of our customers’ quest to achieve ITIL compliance. This is further validation of our mission to be the leading worldwide provider of Hybrid IT software,” said Udo Waibel, CTO at FrontRange.
ITIL is the most widely accepted approach to IT service management and includes a cohesive set of ITSM best practices.
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com.