Leading Global Provider of Customized Technology Solutions selects FrontRange to Leverage Industry’s Most Advanced Service Management Solution
Leading Global Provider of Customized Technology Solutions selects FrontRange to Leverage Industry’s Most Advanced Service Management SolutionMilpitas, Calif. | September 24, 2014 — FrontRange, the Hybrid IT software company, today announced that Randstad Technologies, North America’s technology talent and solutions provider, has selected HEAT Cloud Service Management as its service desk platform. FrontRange HEAT Service Management provides Randstad Technologies with a complete, multi-tenant SaaS platform that will optimize the reliability and performance of its industry-leading technology support services offerings. “As a practice that supports 1.8 million end-users around the globe, we are committed to staying on the forefront of next-gen IT service management to support our world class customer base,” said Seth Hoffman, director, technology support services at Randstad Technologies.
“As a business, our primary focus is to maintain solid, long-lasting relationships with our customers through a commitment to providing them with highly reliable, uninterrupted industry best practices. With the rollout of FrontRange’s HEAT Service Management solution, we will continue to do just that.” HEAT Service Management, deployed in the cloud, will continue to allow Randstad Technologies to focus on supporting its customers while leaving the maintenance of its ITSM solution to the experts at FrontRange. Randstad Technologies will rollout HEAT with the implementation of its incident, change, problem, knowledge and self-service modules to several customers. “At Randstad Technologies, we require our vendor partners be as unique, nimble and as passionate about customer service as we are,” said Hoffman. “FrontRange’s team and HEAT Service Management suite made this decision an easy one.”
“Randstad Technologies’ selection of the HEAT Service Management solution signifies the addition of another strategic organization to our fast-growing customer portfolio,” said Kevin J. Smith, VP & GM of the Cloud Business Unit at FrontRange. “Randstad Technologies demands a complete, proven service management solution that will become part of its delivery fabric. Its selection of FrontRange is a significant validation of our ability to satisfy a full range of service management requirements in support of a global client base.”
About Randstad Technologies
For more than 25 years, Randstad Technologies has been connecting companies around the world to customized technology solutions that meet and surpass objectives. We combine our deep industry expertise with our broad range of full-service capabilities – recruitment, consulting, projects, outsourcing – to deliver the right fit to our clients and candidates. From recruitment to technology solutions aimed at protecting and maximizing the value of technology investments, we power our clients’ success – and drive our candidates’ growth.
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at http://www.frontrange.com.