A Delayed Start for Microsoft’s Security Bulletin Replacement Program

Microsoft has delayed the release of this month’s security updates.  Just minutes before the scheduled updates release, they provided a short statement on TechNet announcing a delay.  No new timeline has been provided for the February updates but we will continue monitoring the situation and provide an update on the blog and in a bulletin to our customers when we learn more.

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A New Year Signals the End of Patch Tuesday As We Know It

The big news in today’s January Patch Tuesday is that this release marks the end of the 12-year Patch Tuesday update cycle as we know it. Last month, Microsoft announced impending changes to their security update process, which is set to begin in February. Before jumping into more detail on what the coming year will look like for your patch team however,

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2016 Closes Out Patch Tuesday with 12 December Updates

Because everyone deserves a little good news this time of year, let’s start this month’s Patch Tuesday analysis on the bright side. In the 12 security updates released by Microsoft today, there are currently no active exploits. However, the 6 bulletins that have been rated critical are executed when an unsuspecting user opens a malicious file.

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November Patch Tuesday: Election Style

November Patch Tuesday is forced to share the spotlight this month. It’s Election Day in the U.S. and likely on the minds of most people. However, Microsoft also released 14 security updates today, 6 of which are rated critical. Thankfully, there is just one active exploit on an older version of Windows this month so once you’ve cast your vote,

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HEATwave 2016: Ride the wave to a digital first future

The HEAT Software team will be taking London by storm in this year’s HEATwave event on Wednesday 2nd November, at The Crystal Building, E14. Find out more about our IT Service Management and Unified Endpoint Management solutions from our community of executives, customers, and industry experts who will be hosting inspiring talks and hands on training sessions and demonstrations.

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The History of the Ransomware Threat

Interestingly, ransomware is not a new thing. It first appeared in 1989 with a Trojan program called, “AIDS Trojan,” which was spread by floppy disk. The AIDS Trojan used several tricks to hide files and encrypt their names using symmetric cryptography. The author extorted a $189 fee from users to provide a restoration tool. The author was identified and forced to stop the distribution,

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HEATwave 2016: Join us!

From New York to Las Vegas, we’re hitting the road over the next few weeks to show you how to strengthen your organization’s IT infrastructure, and successfully tackle and solve challenges around service delivery, endpoint management, and security.

Our free, one-day HEATwave events are a combination of expert hands-on training,

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The Enterprise Service Catalog—Unifying IT Services for the Digital Age

While service catalogs are not new, they are becoming increasingly critical to enterprises seeking to optimize IT efficiencies, service delivery and business outcomes. They are also a way of supporting both enterprise and IT services, as well as optimizing IT for cost and value with critical metrics and insights. In this blog we’ll look at how and why service catalogs are becoming ever more important both to IT organizations and to the businesses and organizations they serve.

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The Real Reason Apple Users Are Treated Like Second-Class Citizens

(With apologies to Jeff Foxworthy) You might be an Apple user if…

  • You get blank stares from your IT department when you ask for SUS assistance
  • Your company help desk constantly “escalates” through at least four technicians before you get to someone who can actually solve your problem
  • You have to manually provision and update your own devices
  • You have to reformat Word documents so they are readable by your peers
  • You are stuck with aging devices because it’s too difficult to move your environment to something new
  • You’ve ever heard the words,

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14 Bulletins for September Patch Tuesday

The lazy days of summer are definitely over as Microsoft released 14 bulletins in today’s September Patch Tuesday. There are 7 updates rated critical so it is time to get to work. The bulletins also include an update for Adobe Flash Player that’s important for most Windows users to address so all in all,

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Endpoint Management and Security – More Effective as Partners than Adversaries (Part 1 of 2)

The primary function of enterprise IT management is to empower end users with access to technology resources that will boost their productivity and job performance. However, this focus is at odds with the core precepts of IT security which are adopted to minimize the exposure of enterprise systems, applications, and data. I recall that in a number of IT operations management adventures throughout my career,

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Windows 10 – 1 year later

Windows 10…One Year Later

Time flies when you’re upgrading operating systems. It has officially been a year since Microsoft introduced Windows 10 to much fanfare and approbation. Acceptance of the platform was almost immediate, with many users simply grateful to migrate away from the much-maligned Windows 8 environment. At the core of the problems with the previous edition of Microsoft’s flagship OS was that the GUI was designed to function more effectively on a tablet than on a PC,

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