The HEAT Software team will be taking London by storm in this year’s HEATwave event on Wednesday 2nd November, at The Crystal Building, E14. Find out more about our IT Service Management and Unified Endpoint Management solutions from our community of executives, customers, and industry experts who will be hosting inspiring talks and hands on training sessions and demonstrations.
While service catalogs are not new, they are becoming increasingly critical to enterprises seeking to optimize IT efficiencies, service delivery and business outcomes. They are also a way of supporting both enterprise and IT services, as well as optimizing IT for cost and value with critical metrics and insights. In this blog we’ll look at how and why service catalogs are becoming ever more important both to IT organizations and to the businesses and organizations they serve.
(With apologies to Jeff Foxworthy) You might be an Apple user if…
- You get blank stares from your IT department when you ask for SUS assistance
- Your company help desk constantly “escalates” through at least four technicians before you get to someone who can actually solve your problem
- You have to manually provision and update your own devices
- You have to reformat Word documents so they are readable by your peers
- You are stuck with aging devices because it’s too difficult to move your environment to something new
- You’ve ever heard the words,
The primary function of enterprise IT management is to empower end users with access to technology resources that will boost their productivity and job performance. However, this focus is at odds with the core precepts of IT security which are adopted to minimize the exposure of enterprise systems, applications, and data. I recall that in a number of IT operations management adventures throughout my career,