Looking to the Cloud for Delivering Service Automation

By Jim Frey, EMA

As with many new technologies, there are downsides and upsides to the whole cloud revolution. On the downside there is a long list of challenges that prevent the full promise of cloud from being achieved. But the upsides are significant, particularly from the cost and agility perspectives,

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Mitigating the Consequences of Data Loss with Service Automation

In today’s digital age, companies increasingly utilize various external platforms to store and access corporate data. In fact, according to Forbes magazine more than half of all companies in the United States now use some form of cloud computing to conduct daily operations. Executives communicate via email on smartphones, employees access corporate systems on laptops from various locations,

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The Benefits of Service Automation for Employee Onboarding

All companies strive to integrate new employees as quickly and seamlessly as possible, as a smooth onboarding process allows for greater productivity and overall cost efficiency. The sooner an employee is equipped with the devices, access, and information he or she needs, the sooner meaningful work can begin. Effective onboarding is also important because a company that fails to afford new hires an easy transition provides a poor first impression of corporate operations and imposes unnecessary delays and challenges,

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