HEATwave 2016: Join us!

From New York to Las Vegas, we’re hitting the road over the next few weeks to show you how to strengthen your organization’s IT infrastructure, and successfully tackle and solve challenges around service delivery, endpoint management, and security.

Our free, one-day HEATwave events are a combination of expert hands-on training,

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Top 5 Reasons IT Administrators Are Working Too Hard Managing Endpoints


IT administration is a thankless job. Let’s face it—the only time admins gain any recognition is when something goes wrong. In fact, the most successful IT administrators proactively manage very stable environments where very few failures and performance degradations occur. Unfortunately, though, this is rarely the case, and it is far more common for admins to get stuck in the break/fix cycle of reactive “firefighting”

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The Future of ITSM: How Are the Roles (and the Rules) Changing?

Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry.

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Windows 10 – Cause for Confusion

As of August 1, ComputerWorld reported Windows 10 global usage had climbed to 2.5%. Not too shabby for the OS that was launched just three days earlier on July 29. Those numbers easily beat early adoption rates for Windows 8.1 but, I wonder how those users are faring? A quick read of headlines shows a lot ofheadaches ranging from overall privacy concerns to unwanted update files being delivered to networked machines still running Windows 7 or 8.1.

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Are You Effectively Tracking your IT Assets?

It’s no secret that IT assets are incredibly valuable components of the corporate enterprise; yet, while many understand why acquiring these assets is essential, the value of effective asset lifecycle tracking often goes unrecognized. The reality is that corporate IT assets should never be “ignored” once deployed; rather, they must be understood and actively managed throughout their use.

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Is Your Organization Ready for Windows 10?

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

Here we go again. New releases of Microsoft’s flagship operating system are typically greeted with a combination of angst, curiosity, confusion, and dread in equal measure. It seems just as folks have gotten used to a particular Microsoft version,

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How Service Automation Improves Security

Service automation refers to an approach to streamline operations via automated processes. While service automation has been widely sought by companies for its ability to reduce costs and increase productivity, this technology also makes corporations more secure. How? First, let’s consider how the discovery of a security threat would be handled by a company without service automation.

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Avoiding Enterprise Mobile Management: A Futile Exercise in Procrastination

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

IT operations managers are cringing all around the world – desperately avoiding those inevitable words from their executive management, “you need to support enterprise mobility.” The concerns are understandable. After all, IT administrators are already over-taxed with supporting desktop,

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Mitigating the Consequences of Data Loss with Service Automation

In today’s digital age, companies increasingly utilize various external platforms to store and access corporate data. In fact, according to Forbes magazine more than half of all companies in the United States now use some form of cloud computing to conduct daily operations. Executives communicate via email on smartphones, employees access corporate systems on laptops from various locations,

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The Benefits of Service Automation for Employee Onboarding

All companies strive to integrate new employees as quickly and seamlessly as possible, as a smooth onboarding process allows for greater productivity and overall cost efficiency. The sooner an employee is equipped with the devices, access, and information he or she needs, the sooner meaningful work can begin. Effective onboarding is also important because a company that fails to afford new hires an easy transition provides a poor first impression of corporate operations and imposes unnecessary delays and challenges,

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Top 5 Trends in 2015 for Unifying PC and Mobile Management

By Steve Brasen

EMA, Managing Research Director – Enterprise, Mobile & Endpoint Management

Have you ever tried to create a major slide presentation on a tablet? Or edit a large spreadsheet? Or write a long document? Probably not. While it’s certainly possible to perform more substantial business tasks on a tablet,

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A Word (or two) on the IBM Acquisition of BigFix

Today, IBM announced plans to acquire BigFix and we have been asked several times today what this all means to Lumension. So I thought I would weigh in with my thoughts – both from an industry perspective and from Lumension’s perspective, more specifically.

As it turns out, there has been increasing M&A activity in the technology industry – the IT security space,

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