When it comes to choosing a cloud versus on-premise IT Service Management (ITSM) solution, is a cloud-based model inherently superior? CIOs and IT managers have been wrestling with this question for some time now. This question can be difficult to answer, because no two organizations are identical, nor are their ITSM requirements. They don’t fit neatly into one or the other deployment model.
If a business unit is leveraging an ITSM solution that is adequately supported by on-premise technical resources capable of customizing and updating ongoing services management requirements, does it make sense to deploy the solution in the cloud? Probably not. But what if that business unit operates remotely out of a branch office that has little to no technical support? Can a case be made for a cloud deployment? Absolutely.
So, what are the key questions you should ask yourself when choosing a cloud versus on-premise ITSM deployment?
To learn more and see our recommended questions check out this page: http://www.frontrange.com/heat/products/cloud-on-premises-deployment