HEAT Software Improves Position in Gartner's 2016 Magic Quadrant for ITSSM Tools Report

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HEAT Software and University of Oxford win IT Service and Support Award for ITSM implementation

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What our customers are saying about us

Another key factor that was taken into consideration, was whether we would be able to implement the tool to other areas of the business in the future. We want the service management improvement we bring into the Technology team, to be replicable in other areas of service delivered to the business.

- Trichelle Jordan, Applications & Business Improvement Manager at Adairs

HEAT met our three objectives: the opportunity to do a migration rather than an outright build, to clearly differentiate work type requests, and a platform to enhance our core IT processes.

- Wendell Bobst, Assistant Vice President, Information Technology Customer Services at Adventist Health

With HEAT, I could see straight away that we were purchasing a very powerful and configurable tool, and the ‘out of the box’ processes available with HEAT mapped well with our implementation designs. Our partnership with HEAT Software will play an important role in keeping thousands of IT users operational and our IT teams happy.

- John Ireland, Director of Customer Services at the University of Oxford

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What our customers are saying about us

Another key factor that was taken into consideration, was whether we would be able to implement the tool to other areas of the business in the future. We want the service management improvement we bring into the Technology team, to be replicable in other areas of service delivered to the business.

- Trichelle Jordan, Applications & Business Improvement Manager at Adairs

HEAT met our three objectives: the opportunity to do a migration rather than an outright build, to clearly differentiate work type requests, and a platform to enhance our core IT processes.

- Wendell Bobst, Assistant Vice President, Information Technology Customer Services at Adventist Health

With HEAT, I could see straight away that we were purchasing a very powerful and configurable tool, and the ‘out of the box’ processes available with HEAT mapped well with our implementation designs. Our partnership with HEAT Software will play an important role in keeping thousands of IT users operational and our IT teams happy.

- John Ireland, Director of Customer Services at the University of Oxford