Software Solutions

Cloud Service Management

Automated Service Delivery for IT and Beyond

Unified Endpoint Management

Centralized Secure Management of all Endpoints
  • Managing all Endpoints
  • Securing all Endpoints
  • Automating Service Delivery

Cloud Service Management

Automated Service Delivery for IT and Beyond

Managing IT services has rarely been as challenging as it is today. IT service and support teams face continuously escalating demands and complexity. With HEAT Cloud Service Management, improve service levels and productivity, leveraging ITIL best practices in a powerful ITSSM platform. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure.

HEAT Help Desk

Say goodbye to the clunky, inefficient help ticket systems of the past. HEAT Help Desk provides an easy to use ticketing system for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities. So IT is more efficient, and users are happier are more productive.

HEAT Service Desk

A new help desk solution can fundamentally streamline IT, but it won’t do much good with a change management strategy that leaves it underutilized. HEAT Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality.

HEAT Service Management

Looking for the ultimate ITIL Service Management solution? HEAT Service Management adds Release Management, Service Level Management, Event Management, Availability Management and Financial Management to the functionality included in HEAT Service Desk. So both IT and users enjoy automation anywhere and efficiency everywhere.

HEAT Enterprise Service Management

A modern service delivery experience doesn’t have to be limited to IT. Other business units often need to become more efficient and proactive by transforming manual process currently driven by ad hoc emails, dated spreadsheets or paper documents. IT teams can help these business units by leveraging HEAT’s IT service management solution to automate and streamline repetitive tasks, while improving user satisfaction with more self service opportunities thru multiple channels.

Unified Endpoint Management

Centralized Secure Management of all Endpoints

In a world of BYOD and rapidly expanding mobility, securing and managing endpoints is more challenging than ever. With HEAT Unified Endpoint Management, monitor and manage all user devices that perform business tasks – including smartphones, tablets, laptops, and desktops. Identify issues rapidly and make informed decisions on optimal configurations and proactive improvements.


Gain full management of Windows and Mac computers including software distribution, packaging, inventory, and more. Take advantage of Enterprise Mobility Management, including MDM, MAM, MCM, and BYOD support. And get native management of Apple Technologies, including iOS, Mac OS X, VPP, DEP, and more.

HEAT Enterprise Mobility Management (EMM)

HEAT LANrev Enterprise Mobility Management allows you to remotely manage and secure all of your mobile devices. HEAT LANrev includes support for employee-owned devices and a web-based user interface so that IT can perform select administrative and security tasks working remotely or on the go.

HEAT Desktop & Server Management (DSM)

Automatically package and deploy software and operating systems, patch vulnerabilities, and discover software and hardware assets across desktops, laptops, mobile devices, and servers. Efficiently manage Windows OS migrations, virtual environments, Citrix server farms, and more.

HEAT PatchLink

Identify and patch multiplatform operating systems, Microsoft security and non-security vulnerabilities, and third party applications. This product is available in multiple configurations for your convenience—as a fully integrated solution in LANrev, DSM, Endpoint Security solutions, standalone, and as a plugin for Microsoft System Center solutions.

HEAT Endpoint Management & Security Suite (EMSS)

Get fast, effective, and scalable protection from sophisticated malware and targeted attacks, including application whitelisting, device/port control, vulnerability management, and more.

HEAT Endpoint Security (ES)

This agile, resilient solution reduces complexity for both security and IT operations, improves visibility, and delivers control back to IT.

See How Our Customers are using HEAT Products

Sinclair Community College

We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.

Jeanna Reedy

Manager of Information Technology, User Support Learn More
Dis-Chem Pharmacies

HEAT is the biggest contribution that the IT department has made to the business over the past five years

Riaan van der Westhuizen,

IT Manager Learn More
North Dakota, Information Technology Department

The system has become more than a help-desk application and now serves as our central incident and request management system.

Danika Schell, IT Application

Support Manager, Bank of North, Dakota Learn More