Configuration des Applications
Le moteur de workflow permet aux entreprises de gérer leurs processus métiers grâce à un module intuitif qui utilise la fonction « glisser-déplacer »
Automatisation de la Voix
Les temps d’attente, les taux de transsfert et les appels abandonnés sont réduits de manière importante en automatisant la gestion des appels téléphoniques.
Automate incident processes to quickly resolve IT issues and restore service operations
Store & share group knowledge and information for both the service desk and customers
Enable service owners and business managers to adapt, design and take control of their own workflows and processes
Allow both internal and external customers to submit and track requests and get services anytime, anywhere
Provide visibility and access to all services (IT and non-IT) offerings for the enterprise
Dashboards & Reporting
Monitor service delivery, quality and commitments in real-time with role-based dashboards
Define, identify and report on configuration items and their relationships across the IT landscape
Automated asset discovery and inventory management solution to build a comprehensive view of IT environments
Software License Management
Centrally administer software licenses to recognize and prevent over-licensing and under-licensing
Enable authorized IT staff to access and control all systems on the network to identify and correct problems remotely
Review event histories to decide when to replace hardware, install new devices or redesign services
See How Our Customers are using HEAT Products
We also expect Change Management to provide a significant improvement as we lack an integrated solution that requires duplication.Lire la suite
We can identify which services have the largest amount of incidents so we can follow through with change management processes.
We’ll be automating requests even more and reporting more extensively so that we have a better overview of the proposed and actual performance (KPIs).