Solution pour Centre de Services IT

Prenez le contrôle de la gestion des services IT

Heat IT Service Desk

Découvrez comment rationnaliser vos processus IT

IT Service Desk Solution Overview
IT Service Desk Solution Video
Heat IT Service Management video

Configuration des Applications

Le moteur de workflow permet aux entreprises de gérer leurs processus métiers grâce à un module intuitif qui utilise la fonction « glisser-déplacer »


Heat IT Service Management video

Automatisation de la Voix

Les temps d’attente, les taux de transsfert et les appels abandonnés sont réduits de manière importante en automatisant la gestion des appels téléphoniques.

Product Features

Resources

See How Our Customers are using HEAT Products

Adventist Health

We also expect Change Management to provide a significant improvement as we lack an integrated solution that requires duplication.

Wendell Bobst, Assistant Vice
President, Information Technology
Customer Services

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Major Public University

We can identify which services have the largest amount of incidents so we can follow through with change management processes.


Service Desk Manager

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Elia

We’ll be automating requests even more and reporting more extensively so that we have a better overview of the proposed and actual performance (KPIs).


Jan Windels, Project Manager

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