HEAT Software 1:1 iPad Education Program

Tips on Getting the Most Out of Your 1:1 iPad Education Program

There is no greater investment we can make in the future than to prepare our children to successfully navigate the challenges of tomorrow. Of course, predicting the workforce requirements of the future is a bit like trying to capture a fly with a cargo net—just when you think you have it,

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Who Owns User and Customer Experience Management?

There is growing industry attention to user, customer, and digital experience management—often condensed by the acronym UEM for “user experience management.” This attention is more than justified, but most of the buzz leaves out critical questions like, “What is user experience management?”, “Who really runs (or who should run) the UEM show in the digital age?”,

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Best Practices for Innovating Through Cloud Technologies – Utilizing Public, Private, and Hybrid Cloud

Cloud computing can speed up deployment, reduce costs, and increase efficiency and connectivity. It can open up new ways to get computing work done, but more importantly, the inherent connectivity can change the way employees interact with each other and with customers. It can also change the way companies interact with suppliers and partners.

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User Experience Matters in Self-Service Provisioning

If you’re like me, you are increasingly becoming reliant on online shopping to replace the more arduous task of physical in-store shopping. I find this is particularly true during the holiday season when the idea of fighting traffic and elbowing crowds to desperately search numerous shops in order to find just the right gift for Aunt Phillis (who’s just going to hate whatever she receives anyway) gives way to the more idyllic setting of web-surfing multiple stores simultaneously from the privacy of your home while the dulcet tones of Nat King Cole playing gently in the background lull you into the holiday spirit (a little spiced eggnog on the side doesn’t hurt either).

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Top 5 Reasons IT Administrators Are Working Too Hard Managing Endpoints


IT administration is a thankless job. Let’s face it—the only time admins gain any recognition is when something goes wrong. In fact, the most successful IT administrators proactively manage very stable environments where very few failures and performance degradations occur. Unfortunately, though, this is rarely the case, and it is far more common for admins to get stuck in the break/fix cycle of reactive “firefighting”

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2015 On Record Pace with Release of September Patch Tuesday

In today’s Patch Tuesday, Microsoft released 12 security bulletins, five of which are critical. With this month’s patch load, we can count 105 updates
released so far this year which is only one update short of the total number of bulletins released back in 2013. We have already far-exceeded last year’s
total of 85.

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The Future of ITSM: How Are the Roles (and the Rules) Changing?

Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry.

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Patch Tuesday Still Alive and Well – And Offering Something for Everyone

Despite the launch of Windows 10 and all the talk about mandatory updates, today is still Patch Tuesday. And this month, everyone should pay attention. Microsoft shared a vulnerability smorgasbord today – offering a little something for everyone. From office and browser applications to desktops and servers, Microsoft covered them all with 14 bulletins.

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