Based upon the adoption rate we have seen among our ITSM solutions, it is clear that the cloud is not dead. But that doesn’t mean that on-premise is going away either. To the contrary, recent reports by Gartner predict ITSM adoption preferences should even out to 50% in the cloud and 50% on premise. This is consistent with the recent trend of ‘Hybrid IT’ on Gartner’s Top 10 Strategic Technology Trends for 2013 list.
Here is what they say:
Hybrid IT and Cloud Computing
As staffs have been asked to do more with less, IT departments must play multiple roles in coordinating IT-related activities, and cloud computing is now pushing that change to another level. A recently conducted Gartner IT services survey revealed that the internal cloud services brokerage (CSB) role is emerging as IT organizations realize that they have a responsibility to help improve the provisioning and consumption of inherently distributed, heterogeneous and often complex cloud services for their internal users and external business partners. The internal CSB role represents a means for the IT organization to retain and build influence inside its organization and to become a value center in the face of challenging new requirements relative to increasing adoption of cloud as an approach to IT consumption. (source: Gartner.com)
The Gartner report underscores the criticality of giving customers choices. No longer do organizations want to be locked into monolithic IT models. In the case of ITSM, hybrid options are clearly emerging as a preference. Organizations need to keep up to date with the technology curve in order to stay competitive within their market. Just as Cloud Computing was the top trend over the past decade, we predict we will be hearing more on Hybrid IT over the next decade.