Hybrid ITSM is the ability to offer a cost effective IT service management offering that is both on-premise, in the cloud, or thru a combination of the two. Future-proof. Wizard-based. Ready to install.
According to Gartner, “Hybrid IT” is one of the top IT Trends for 2013. Most top organizations are looking at all options while building their IT strategy to align with their business goals.
Three things to consider when building your 3-year IT plan:
- Flexibility – Standardize on a single service management solution with "fit-for-purpose" cloud and on-premise deployment models that allows for the use of both operating and capital expense budgets (including a hybrid option that leverages both).
- Advanced – Advanced solution with fully integrated voice-enabled capabilities that enhances efficiency and reduces service resolution costs.
- Complete – An end-to-end, integrated client management capabilities that enable the standardization of business processes across the enterprise and improve the mean time to repair (MTTR).
Learn more about FrontRange Hybrid ITSM today.