Enterprise has long-anticipated the advent and integration of the “Internet of Things,” a concept which refers to the projected rise of interactive, independent internet devices, so transformative it will usher in a new era for enterprise. Among its many revolutionary aspects, the “Internet of Things,” (IoT), will allow more objects to be represented digitally and controlled remotely, affecting how companies provide customer service, conduct system management, oversee IT networks, and much more. The widespread application of the IoT is forecasted to monumentally change the way in which companies engage in business and secure revenue.
The good news is that the “Internet of Things” has already arrived. Devices with internet connections currently far surpass the total population of humans on earth, and according to Cisco’s Internet Business Solutions Group, there will be approximately 50 billion internet-connected devices by the year 2020. As implementation of the IoT increases through “Smart Solution Networks,” applied by progressive enterprises around the world, if your enterprise hasn’t considered capitalizing on the IoT, the time to do so is now.
Existing Smart Solution Networks
While at present the “Internet of Things” may be best known for affording a new level of personal convenience through smart refrigerators and Wi-Fi thermostats, the IoT offers enterprises equal convenience and efficiency with potential for greater revenue. For example, a healthcare system is an example of how a “Smart Solution Network” can improve both the quality of customer service and enterprise efficiency. Through an integrated system of multiple, interactive internet devices, which include servers, tablets and desktops, the rapid flow of communication and information between doctors, staff and patients essential to its operations can now be conducted more quickly and accessibly. Such also results in greater attention given to patients and less time conducting routine administrative tasks.
The Need for Effective Service Management
However, while there’s abundant opportunity for profit and customer connectivity, a “Smart Solution Network” can also present enterprises with challenges in terms of IT service management software, automation and remediation. Why? In a healthcare system, for example, meeting regulation compliance and affording optimal efficiency to patients requires the help of an effectively managed “Smart Solution Network” that can seamlessly coordinate things like the simultaneous use of virtual electronic medical records, automatic submissions of health insurance, and automatic responses to staff requests.
An optimally managed “Smart Solution Network” is also one that offers lifecycle management with software and hardware that is simplistic, secure, and most importantly, scalable. The IoT demands a new level of flexibility for enterprises, which means any service management solution must be able to enact changes swiftly and simply. According to a recent survey conducted by KPMG, 20 percent of global technology business leaders saw the complexity of the IoT as a barrier to embracing its network; a truly effective “Smart Solution Network” management system will eliminate any such complexity with automated processes, easy provisioning capabilities and more.
A “Smart Solution Network” with a robust, highly flexible service management software solution, built on IT best practices, will afford enterprises the ability to make more informed decisions, increase productivity, reduce costs, and ultimately offer customers a higher quality of service.