CIOs face tough challenges when it comes to ITSM. The question is how to do more with less. The complexity of improving service quality, while moving towards greater automation efficiencies is a top goal. Do you know where you are on the ITSM maturity model? According to Gartner, “Hybrid IT” is one of the top IT Trends for 2013. This significant new trend is driving the evolution of this category to provide a cost effective offering that is both on-premise, in the cloud via a true multi-tenant architecture, or thru a combination of the two i.e. "Hybrid ITSM." Does your agenda include security, mobile support, tablet support and remote worker support?
Plus, you need to manage this in one console and rely on reliable reporting and metric, right?
Download this new eBook on Hybrid ITSM and get educated on what it will take to solve these challenges. This book it packed with insight and resources.