Infographics

How Service Automation Makes a Difference. Explore HEAT Software solutions in a whole new way with interesting infographics on topics including best practices, change management, and more.

The Weird & Worrisome Evolution of ransomware

The threat of ransomware has increased greatly over the past five years as more and more variations are added to an ever-growing arsenal.
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Anatomy of a Cyber Attack: ransomware

Ransomware has become more sophisticated and more pervasive over time, but understanding how it works will help you prepare.
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Maximizing Efficiency Through Service Automation

“Most incidents are closed within 24 hours, easily surpassing our targeted metrics.” Gerry, Service Desk Manager
Maximizing-Efficiency2

Effective Change Management Through Service Automation

82 % of organizations consider effective change management as important to their IT operations.
Effective-Change-Management2

Empowering Your Mobile Workforce with Service Automation

Workforce Mobility is all about ensuring the portability of business IT resources (applications, data, email, messaging, and web services)
Mobile_Workforce

How Service Automation Makes a Difference: Controlling a Security Breach

Service Automation cuts down on required steps, reducing the time your company’s resources are potentially exposed while security threats are resolved.
Security Breach

How Service Automation Makes a Difference: Securing a Lost Phone

Minimize the exposure of sensitive corporate data and negative impact on productivity.
Lost Phone

How Service Automation Makes a Difference: On-Boarding New Employee

Assistance is required from multiple departments when bringing on a new employee.
On-Boarding

How Service Automation Makes a Difference: Supporting a User Problem

The VP of Sales needs to modify a price quote in Excel, but is encountering problems with Excel on his tablet.
User Support

Queensland University of Technology Case Study: Improving Service Delivery Through Better Workflow Automation

With an emphasis on delivering high-quality services, there is a need to provide a responsive and efficient experience for staff and students.
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