Enterprise Service Management

Easy service delivery for all business teams

A modern service delivery experience doesn’t have to be limited to IT. Other business units often need to become more efficient and proactive by transforming manual process currently driven by ad hoc emails, dated spreadsheets or paper documents. IT teams can help these business units by leveraging HEAT’s IT service management solution to automate and streamline repetitive tasks, while improving user satisfaction with more self service opportunities thru multiple channels.

Heat IT Service Management video

Automated service delivery for non-IT departments

HEAT Enterprise Service Management video
HEAT Enterprise Service Management video
Application Configuration

Application Configuration

The workflow engine helps organizations manage business processes with an intuitive, drag-and-drop workflow designer


Multi-Channel Self Service

Multi-Channel Self Service

HEAT offers multiple, easy to access self-service channels to make IT and other departments more efficient and users more productive.

Automated Service Delivery Beyond IT

Human Resources

Many HR departments currently use manual approaches to deliver services such as employee on- & off-boarding, updating employee information, benefits, and payroll requests & administration. These requests can be streamlined with HEAT’s service automation platform and become more efficient with additional capabilities such as self-service, surveys and dashboards to provide insight for on-going improvements.

Facilities

Businesses and organizations look to their facilities teams to provide services such as move management, repair work orders, preventative maintenance and general building management. These service requests can be modeled and then easily offered in a service catalog on HEAT’s service automation platform, with functionality for analytics, voice interactions & broadcasts and surveys for continual service enhancements.

Other Departments

HR or Facilities are just one starting point. Other departments such as Legal, Customer Service or Finance can design and build upon HEAT’s service automation platform to easily connect themselves with the people who need and request their services. They can simplify, automate and streamline routine activities while delivering the modern self service experience that all users now expect.

Resources

See How Our Customers are using HEAT Products

County of Maui

We can use HEAT to support employee onboarding, training, and tracking of HR incidents. We can also create a knowledge base to enable HR self-service.

Carmela Ho, Service Desk
Supervisor

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Elia

The HR department and facilities management team will be using HEAT as well, for example to administer access control badges.

Jan Windels, Project Manager

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Cape Peninsula University of Technology

Any facilities or maintenance request, such as painting, will go through HEAT in the future.

Hennie Pretorius, Strategic Services
Manager

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