Easy service delivery for all business teams
A modern service delivery experience doesn’t have to be limited to IT. Other business units often need to become more efficient and proactive by transforming manual process currently driven by ad hoc emails, dated spreadsheets or paper documents. IT teams can help these business units by leveraging HEAT’s IT service management solution to automate and streamline repetitive tasks, while improving user satisfaction with more self service opportunities thru multiple channels.
The workflow engine helps organizations manage business processes with an intuitive, drag-and-drop workflow designer
Multi-Channel Self Service
HEAT offers multiple, easy to access self-service channels to make IT and other departments more efficient and users more productive.
Automated Service Delivery Beyond IT
Many HR departments currently use manual approaches to deliver services such as employee on- & off-boarding, updating employee information, benefits, and payroll requests & administration. These requests can be streamlined with HEAT’s service automation platform and become more efficient with additional capabilities such as self-service, surveys and dashboards to provide insight for on-going improvements.
Businesses and organizations look to their facilities teams to provide services such as move management, repair work orders, preventative maintenance and general building management. These service requests can be modeled and then easily offered in a service catalog on HEAT’s service automation platform, with functionality for analytics, voice interactions & broadcasts and surveys for continual service enhancements.
HR or Facilities are just one starting point. Other departments such as Legal, Customer Service or Finance can design and build upon HEAT’s service automation platform to easily connect themselves with the people who need and request their services. They can simplify, automate and streamline routine activities while delivering the modern self service experience that all users now expect.
See How Our Customers are using HEAT Products
We can use HEAT to support employee onboarding, training, and tracking of HR incidents. We can also create a knowledge base to enable HR self-service.Learn More
The HR department and facilities management team will be using HEAT as well, for example to administer access control badges.
Any facilities or maintenance request, such as painting, will go through HEAT in the future.