IT Help Desk Solution

Radically streamline the help ticket process

Say goodbye to the clunky, inefficient trouble ticketing systems of the past. HEAT Help Desk provides an easy to use customer service help desk for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities. So IT is more efficient, and users are happier and more productive.

Heat IT Service Management video

Automated service delivery for non-IT departments

IT Help Desk Solution
HEAT IT Help Desk Solution Overview
Heat IT Service Management video

Cloud or On Premise Deployment

A SaaS ITSM solution can deliver exciting advantages, but on premise applications can be best for some organizations.

Heat IT Service Management video

Multi-Channel Self Service

HEAT offers multiple, easy to access self-service channels to make IT and other departments more efficient and users more productive.


See How Our Customers are using HEAT Products

Sinclair Community College

We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.

Jeanna Reedy
Manager of Information Technology, User Support

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Dis-Chem Pharmacies

HEAT is the biggest contribution that the IT department has made to the business over the past five years

Riaan van der Westhuizen,
IT Manager

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North Dakota, Information Technology Department

The system has become more than a help-desk application and now serves as our central incident and request management system.

Danika Schell, IT Application
Support Manager, Bank of North, Dakota

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