Solve incidents faster and help users get back to work
With HEAT’s IT incident management software, you can easily capture, identify, and respond to issues and service requests across the organization with effective break/fix management—including incident and task management and problem resolution. Improve your incident response plan by automating incident processes and communications to quickly understand and restore service operations and resolve IT issues. Analyze incidents from top to bottom to understand service desk performance.
Learn how Service Automation helps IT organizations deliver world-class service by addressing challenges such as cultural transformation, technology silos and mobile readinessLearn More
“Most incidents are closed within 24 hours, easily surpassing our targeted metrics.” Gerry, Service Desk ManagerLearn More
See How Our Customers are using HEAT Products
With HEAT, we can automate more of the support process and let users know when an incident is resolved.
Moving to HEAT in the cloud has saved us a tremendous amount of time.
When we start typing in an incident, the system recognizes it and gives us an immediate overview of similar incidents and ‘knowledge’ articles.