Smarter IT, smarter users, smarter business outcomes
HEAT’s cloud IT service management solution enables you to gather, analyze, store, and share knowledge and information for both the IT service desk and users. Provide automated knowledge matching to create incidents and assist in resolving any previously known problems. Users can provide feedback on articles, and full knowledge article approval workflows are built in.
Learn how Service Automation helps IT organizations deliver world-class service by addressing challenges such as cultural transformation, technology silos and mobile readinessLearn More
The VP of Sales needs to modify a price quote in Excel, but is encountering problems with Excel on his tablet.Learn More
See How Our Customers are using HEAT Products
We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
HEAT is the biggest contribution that the IT department has made to the business over the past five years
The system has become more than a help-desk application and now serves as our central incident and request management system.