ITSM Knowledge Management

Smarter IT, smarter users, smarter business outcomes

HEAT’s cloud IT service management solution enables you to gather, analyze, store, and share knowledge and information for both the IT service desk and users. Provide automated knowledge matching to create incidents and assist in resolving any previously known problems. Users can provide feedback on articles, and full knowledge article approval workflows are built in.

Heat IT Service Management video

Learn why knowledge is power for IT and users


See How Our Customers are using HEAT Products

Sinclair Community College

We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.

Jeanna Reedy
Manager of Information Technology, User Support

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Dis-Chem Pharmacies

HEAT is the biggest contribution that the IT department has made to the business over the past five years

Riaan van der Westhuizen,
IT Manager

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North Dakota, Information Technology Department

The system has become more than a help-desk application and now serves as our central incident and request management system.

Danika Schell, IT Application
Support Manager, Bank of North, Dakota

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