Provide IT services anywhere and everywhere
HEAT’s cloud IT service management solution extends the reach of service desk staff members to users on the go or using their own device. Allow users to interact with the core service management solution via Apple iPad and iPhone to provide access to incidents and assignments for the mobile service technician.
See How Our Customers are using HEAT Products
We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
HEAT is the biggest contribution that the IT department has made to the business over the past five years
The system has become more than a help-desk application and now serves as our central incident and request management system.